Average
Based on 195 reviews
Fit 3D3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
195 approved reviews, newest moderated first
Diane B.
I'm in New Zealand and I've always had wonderfully rapid and professional responses to my account queries.
Reply from Fit 3DNov 12, 2024
Thanks Diane! I'm glad we were able to provide you support remotely in a fast manner.
Dr. Easton M.
Fast and effective updates everytime!
Reply from Fit 3DNov 12, 2024
Thank you Dr. Easton.
Federica D.
I had a quick and decisive answer to my problem. the remote check is very useful and allows you to speed up times.
Reply from Fit 3DNov 12, 2024
Grazie mille! Sinceramente
Heather
Representative was very helpful getting my email address updated. Community Center just got the scanner so it’s my first time being scanned. Didn’t come out perfect but planning on doing it again soon as I’ve lost 102 pounds since November 2022 due to health issues.
Colton R.
Quick and efficient.
Dawn D.
I was pleasantly surprised how quickly they responded and fixed my issue. Excellent customer service. Thank you 😊
Lashawn W.
Very responsive and immediately offered a solution!
RAYMOND C.
Absolute WORST company to deal with. Terrible customer service - often nasty! Their scanner is a piece of JUNK. I wouldn't buy anything from this scam company.
Reply from Fit 3DSep 24, 2024
"FitMe" is another company. I'm sorry you had a bad experience with them, but I hope you can remove this review as it's not us. Have a good day.
