Poor
Based on 320 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Through Flower Delivery Express you can send elegant roses, fresh flower bouquets, blooming and green plants, and fruit and goodies baskets throughout most of the world via its computerized sending system and network of more than 75,000 professional affiliate florists. A complete menu of popular items is available online for birthdays, anniversaries, get well wishes, new babies, holidays, expressions of sympathy, and almost every other occasion. Each gift is professionally designed and delivered, to ensure the highest level of quality and service. A personal enclosure card message is included at no extra charge, and satisfaction is always guaranteed.
FDE (flowerdeliveryexpress.com) has 320 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
320 approved reviews, newest moderated first
Greg
I ordered Valentines flowers for my daughter away at college. Not only did they not notify me that the order didn't get delivered , they hung up on me 6 times after putting me on hold each time. The operators are located in some foreign country and hard to understand. When I asked for a supervisor they told me none were available. Run from Flowers Direct Express. They should be prosecuted for running a scam.
Francois M.
Order placed for Valentine s Day was scheduled for Saturday 2/13/16.... Three "support" mails were not returned... On Sunday 2/14 advised me they could not deliver before Mon 2/15 ... with an upgrade... Called several time to get a supervisor to end up on a dead line!!! NEVER AGAIN, YOU F..... MY VALENTINES DAY !!!
Rich
ordered 200.00 worth of flowers still haven't received them they suck
Alischa Marie P.
Same day delivery is not actually available. Awful customer service, no one was able to help me. They just keep transferring me around and eventually I got a message that they are not able to help me at this time.
REBIII
FDE advertises one price then adds on unadvertised fees to jack up the price. I paid additional for next day delivery and the flowers never arrived. I called the company and spoke to one of their consultants. They promised me the flowers would arrive by end of day but this was not to be. I filed a complain on the website and received no response. Use your local flower shops and avoid this internet rip off.
David L.
Ordered flowers for Valentines Day they were delivered on the 12th. I paid for Sunday delivery, in addition to that the flowers were delivered by FedEx and left on the porch in the freezing weather. Arrangement was very different from what I paid for. I could get this crap from a street vendor for $20 I paid $135 after charge ups for custom delivery. Save your money and stay away from these con artist. You will be sorry if you do business with FDE or Wesley Flowers, I'm sure they will soon have another name that's the way crooks operate.
Kat O.
Nothing under $80 no matter what their 'discounts' say - you WILL be charged full price - and who would pay over $100 for 6 pieces of dried fruit and 3 oz of nuts??? They draw you in with the 'discount', which doesn't apply if you're trying to use their 'promotional offer', and then the shipping DOUBLES the cost of your order and you're also charged $20 for 'shipping and handling', $6 for 'card costs' and another $15 or more for 'transmission'. WHAT A RIP-OFF! Prices hysterically high, double-talk prevalent if you try to call them to query or cancel. Wouldn't trust them with my credit card information for all the flowers in Holland - which would probably be cheaper than Flower Delivery Express.
Melanie C.
What a fraud!! If I could give them no stars I would. I was offered and then charged extra money for Sunday delivery. I received a call from the florist that said they weren't opened on Sunday's and that my flowers were never delivered. She just happened to be stopping by her store to pick up something when she noticed my order. I'm beyond angry because the flowers were going to a funeral service! And this is after Wesley Berry Flowers AKA Flower Delivery Express sent me an email stating my order was "out for delivery". The florist also told me that Wesley Berry Flowers AKA Flower Delivery Express told her shop via the generated order to arrange a bouquet worth only $49.99...meanwhile they charged me $125 through the Wesley website which they indicated the $125 was reflecting an upgrade charge to ensure a full and luxurious arrangement. In a way I'm glad my family didn't receive the flowers because a $49.99 floral arrangement in comparison to the $125 arrangement I thought I was getting would have been such an embarrassment to me. I'm outraged! This is outright stealing and I will ensure the proper measures will be taken to get this out to the public. I also discovered I'm not the only person that this has happened to. What a disgrace! They should've known the shop wasn't opened on Sunday's since they charged me extra for Sunday delivery, they should honor the money paid for the bouquet so $125 bouquet does not mean make a $49.99 bouquet...where's the rest of the money going to?? Definitely not to shipping as I can see my receipt stating that shipping was $19.99.
