FDEReviews of flowerdeliveryexpress.com

This was one of the worst online experiences I have ever had, what a scam business. I order a Christmas arrangement for a gift and paid and extra $20.00 to upgrade the arrangement to Deluxe. What was delivered was blue painted daisies with two white roses. How embarrassing. I could have gone down to the local grocery store and got the same thing for $7.99. When I called customer service all they could say they were sorry I was disappointed and could not refund my money because it was Policy. They did offer to send another arrangement - what? More Blue Daisies!!! I had paid for them with my American Express Card it the only saving grace to this story. I have disputed the charges so they will not get paid.

made 2 orders. never received a confirmation so no order number.Only 1 order shipped and very overpriced !!!!tacked on extra charges..charged my credit cards for trees that I never ordered. Not getting any response from Customer service. will report This company as a scam outfit.BEWARE!!!!!

I was able to get my order canceled and get a full refund, but the only way to get this accomplished is to call their sales line (888) 851-2881 over and over and press option 1. They will never pick up the phone for options 2 or 3 (customer service), after a long wait, it will always go to voice mail, but if you press 1 for sales it will go through every single time. Stay on the line with the sales person for as long as possible. They will tell you that they will transfer you to customer service, but don't let them do it, tell them if they put you on hold you will only wait 30 seconds on hold, will hang up and call again. Call over and over, give the sales person your order number, demand they cancel your order, give you a full refund, and send a confirmation email, or you will keep calling. Stay on the phone with their sales associates for as long as possible. If you have more than one phone, call on several phones at the same time. This company is not reputable and should be avoided at all costs.

How can I give it less than one star! Paid for four hour delivery and bought flowers and a stuffed animal. The flowers arrived in 46 hours with no stuffed animal. I emailed them with the confirmation number. They responded that they needed the confirmation number. I responded that I had already sent it, but also included it again. I never heard from them again, even though I emailed several times. I called numerous times, and each time was either put into the voicemail loop, the endless musical recording loop, put on hold for various reasons, even though I told them I did not want to be put on hold, which transferred me into the musical recording loop, intentionally transferred into the musical recording loop, even though I asked not to be transferred into the musical recording loop, told I was being transferred to a live person, but was transferred into the musical recording loop, or transferred/put on hold into dead air. I tried messaging them through Facebook, but the message button didn't work. Then we were charged for a donation that we never agreed to. We are disputing these charges on our credit card.

They added a $20.31 "service fee" and a $4.99 "handling fee" AFTER I pressed the button to order. I had to call them and spend over 30 minutes on the phone to get the added charges removed, which they claimed "should have been displayed prior to order", but I highly doubt. I assume they are just adding on these charges on the assumption that people will be too lazy to deal with it. They have a lot of fees anyways, including those the flowers I ordered that were advertised at $35 came to over $90 when the order was complete. Beyond that, the product was not exactly what was pictured when it was delivered. It was advertised in a slightly nicer vase with some little present decorations, but came in a very plain glass jar with no decoration. It also was advertised with mini carnations and roses, but came with regular carnations and NO roses. The only reason I gave them 2 stars is because their representative was polite when refunding their BS extra charges and fresh flowers that looked sort of like what they sold me did arrive on time. I won't be using them again. As always, your best bet is to find a reputable florist local to where you want flowers delivered and deal with them directly.

Ordered one dozen roses to be sent to hotel. I was promised both verbally and on order same day shipping. The flower arivid three day later after my lady friend had already checked out. After calling customer service to ask for a full refund. But after waiting for many minutes the line got disconnected. After several more attempts the line got permanently blocked, and could not get thru. After several online reports to customer service, I never got a reply. I was billed $125.00 for one dozen roses. Way too much. Service sucks. Take my advice, and buy somewhere else. Go direct to local flower shop, and avoid this third party rip off.

Here is my story... I paid for my order, subtotal: aprx. $53. Thought I had a good deal, then on the receipt page i see $90!!! I was totally confused, thought I ordered 2 by mistake, Turns out below your total there is a small print that says something about 'service fee may apply' turns out the service fee was $40!! for delivery and service fee!! EXCUSE ME?! Talk about hidden fee! They don't tell you until after you finish your order, a couple of dollars then fine, but this is outrageous to not announce with the bill. Immediately i called, within 2 min of placing the order to cancel it, and nothing, not only an extremely rude sales team to answer and tell me there is no supervisor (apparently nobody in charge and they have to transfer you to customer service) in which I have left 5 voicemail's for within 48 hours. Not ONE call back. Not one answer either. Finally I decide to send an email to their customer support and it is below: I have called customer service MULTIPLE times over the last 2 days to cancel the order. The customer support answering the on the sales end has been extremely unhelpful, and rude. Transferred to customer service multiple times, left 3 different voice mails, including the voicemail 2 minutes after the order due to a hidden fee that i was extremely unhappy about. I have asked to speak to a supervisor MULTIPLE times, and have yet to get in touch with one. I have left multiple messages for supervisors as well. I NEED a call back, and I NEED this order canceled. I have already spoken to my credit card company who has confirmed with me that payment will not be sent and a dispute has been started. I am appalled by the customer service with not only the sales team who is extremely rude, but also by the customer support in which appears to be non-existent. Please return my calls, after 14 calls (yes I checked my call log) and 5 or so voicemail's later, and not one response from a supervisor or customer service. Cancel my order, and call me ASAP. DO NOT ORDER WITH THEM! after doing a lot of research I have discovered it is a scam site and I have learned my lesson!

Looking at all the stellar reviews on this site for FDE, I keep wondering why there seem to be so many of them that are posted on the same day by folks who seem to never review anyone else before or after? Perhaps, due to exceptional service outbreaks they have sudden bursts of satisfied customers? Or maybe there is another, more sinister explanation? In short - arrangement that was advertised for promotional rate of $45 ended up costing me $102 after all the hidden fees were added. Their 4-hour delivery promise was bogus - they called me at 8pm saying they could not fulfill, and they could deliver next week (when the recipient would be traveling).