Excellent
Based on 418 reviews
Franklin Machine Products4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
Collin
Our account rep was very helpful and had my order in place and delivered promptly.
Reply from Franklin Machine ProductsMar 17, 2021
Thank you for sharing your good experience with our representative at TundraFMP! Stay well!
ANTONIO
Good morning I m been ordering from you guys for a couple of years and from 2 years now I been receiving the rubber gasket not packaged and I talked so many people and every time I order is the same . Before you send it package individually. And I don’t know what to or not order any more
Reply from Franklin Machine ProductsMar 17, 2021
Thank you for bringing this to our attention. We have corrected the concern and updated your account for all future orders. Stay well!
Mark
was able to order everything on line and blind ship to my customer prices were competitive
Reply from Franklin Machine ProductsMar 17, 2021
Thank you! It is our pleasure to help you run your business! Stay well!
customer
Easy to use and quick
Tyron
Love working with the whole team at FMP everyoneis very helpful and knowledgeable about parts and equipment
Sally
Doug has been my hero from when he was with DSI yet. He always gives me the time to explain parts to me and goes above to find what I need in a very timely fashion. I can always count on FMP getting my parts to me most of the time by the next day. They're shipping dept is awesome. Also a shout out to Mary who has also helped me on the chat and before chat many times.
customer
I left a message for an order, and it never received a reply. When we called during business hours, we got solid service. My business and I assume many others, don’t operate in a 9 to 5 framework. Work needs to be done to make our service experience after normal hours, at the same level.
Reply from Franklin Machine ProductsMar 2, 2021
Thank you very much for your feedback. Providing access to information is our top priority! We had reduced our hours due to Covid however we have re-opened from 8am until 6pm EDT. We have also added more information on fmponline.com to service our customers 24/7. Thank you again for your feedback and stay well!
CHRISTOPHER
Excellent service and help Tom very helpful
