Excellent
Based on 418 reviews
Franklin Machine Products4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.
Franklin Machine Products (fmponline.com) has 418 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
418 approved reviews, newest moderated first
Brian Kinney (Gattis P.
AFTER 12 YEARS IN MAINTENANCE, I HAVE NEVER HAD A PROBLEM WITH THE SERVICE.
Reply from Franklin Machine ProductsJun 15, 2020
Thank you for your loyalty Brian. It has been our pleasure to provide consistent products and service to you and your business!
Jerry S.
it was ok all we did was just re-order
Reply from Franklin Machine ProductsJun 15, 2020
Thank you for your repeat business Jerry! Our combined brands have over products and 30,000 skus! If there is anything else you may need and you don't find it on our new website, please give us a call at 800-257-7737.
Zephyr E.
Web site works great.
Reply from Franklin Machine ProductsJun 15, 2020
Thank you for the compliment on our enhanced website!
Tom F.
Very smooth transaction. Live Chatted to get more info. Product shipped same day.
Reply from Franklin Machine ProductsJun 15, 2020
Thank you for the compliment Tom. It is our pleasure to provide you with excellent products and service.
customer
Easy to order online
Marc
Easy to order on quick
Rich L.
freight cost is too high
Reply from Franklin Machine ProductsJun 18, 2020
Thank you for your feedback Rich. We have a few shipping programs that are tailored to the needs of our customers. You currently have flat rate shipping. If you would like to discuss your shipping program, please give us a call at 800-257-7737 or email us at [email protected] and one of our dedicated team members would be happy to discuss. Also, if you register, log in and shop online, you can save even more than shopping without credentials. Stay well!
customer
Couldn’t find my order even with the order number and then couldn’t cancel my order so she needed to pass it along. Not sure if it got taken care of or not!
Reply from Franklin Machine ProductsJun 4, 2020
Hello Spenser, we greatly appreciate your feedback since it makes us a better company. As you know we recently launched a new interactive website. We recently recognized that the web order # was not translating internally to an FMP order number. As a result, our representative was unable to locate your order. We have provided our staff the ability to cross reference the numbers until the system enhancement is implemented. Thank you again for your valuable feedback.
