FREDDY USAReviews of freddystore.com

Reply from FREDDY USAAug 28, 2026

Hi Vesna, we’re sorry to hear that you were disappointed with your purchase and overall experience. As your order was placed during our 50th Anniversary Sale, it was subject to the specific sale terms and returns policy applicable to the promotion. Eligible returns from this sale are processed for store credit, with the applicable return handling fee deducted, as outlined in our returns policy. We’re sorry that the fit and material did not meet your expectations. We understand this was not the outcome you were hoping for, and while we appreciate that our returns policy may not suit everyone, we aim to make the applicable terms clear and available prior to purchase and throughout the returns process. Thank you for taking the time to share your feedback. -The Freddy Team

Reply from FREDDY USAAug 28, 2026

Hi Théo, We’re truly sorry to hear that this was your third disappointing experience with us. We completely understand your frustration, especially after experiencing a significant delivery delay and feeling that you were left without any communication or updates. This is certainly not the level of service we want to provide, particularly for a returning customer. We appreciate you taking the time to share your feedback, and we’re sorry that we’ve let you down again. Thank you for bringing this to our attention.

Reply from FREDDY USAAug 28, 2026

Hi Wanderer, we’re sorry to hear that the fit of the pants was not right for you and that you were disappointed with your experience. We understand that fit can be very personal and can vary depending on individual body shape and preference. We also take feedback regarding product quality seriously and appreciate you taking the time to share your experience. We’re sorry that the return outcome was not what you had hoped for. Our returns options are determined based on the applicable policy and the circumstances of each order, and we aim to make these terms available to customers prior to purchase. We appreciate your feedback and are sorry that your experience with Freddy did not meet your expectations. - The Freddy Team

Reply from FREDDY USAAug 28, 2026

Hi Katie, thank you so much for this amazing review! 🤍 We’re absolutely thrilled to hear how much you love your Freddy jeans, and the fact that you’ve binned all your other pairs is honestly the best compliment! 😍 We’re also so glad our team was able to quickly resolve the issue with your recent order. Thank you for your continued support and for taking the time to share your experience. We truly appreciate having you as part of the Freddy community! 🖤

Reply from FREDDY USAAug 28, 2026

Hi Jeannie, we’re sorry to hear that you were disappointed with both the product and your experience with us. We understand that fit and fabric preferences can vary from person to person, and we’re sorry that the jeans did not meet your expectations in terms of fit, length, comfort, or material. Regarding the promotion, the Buy One, Get One Free offer was subject to specific promotional terms, including the return options applicable to orders placed using that offer. These terms are provided as part of the promotion and our returns policy, and eligible items could be exchanged in accordance with those terms. We appreciate you taking the time to share your feedback and are sorry that your experience with Freddy did not meet your expectations. - The Freddy Team

Reply from FREDDY USASep 2, 2026

Hi Angela, we’re sorry to hear that you’ve been frustrated with the delivery of your order. We’d like to clarify that our team did respond to your enquiries and made multiple attempts to follow up with you by email. We’re not sure why those replies may not have reached you, but we did make several attempts to assist and resolve the matter. There was also some confusion with the delivery details, as the billing address was entered as the shipping address when the order was placed, which our team was trying to clarify with you. We understand how frustrating it is when an order doesn’t arrive as expected, and we’re sorry that our attempts to reach you did not come through on your end. We have provided the relevant information regarding the order through the appropriate process and remain committed to resolving matters fairly for our customers. Kind regards, The FREDDY Team

Reply from FREDDY USANov 30, 2025

Hi Vivian, thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. That is never the outcome we want for any of our customers, and we genuinely appreciate you being open about your concerns. We’d like to gently clarify that we operate with only one warehouse in the United States, and we are the sole authorized distributor of Freddy for the U.S. market. While Freddy is sold in different regions globally through separate distributors, all U.S. orders are fulfilled from the same U.S. warehouse. Because of this, online reviews may sometimes reflect experiences with different international distributors, which operate under separate systems, policies, and fulfillment processes. Regarding returns, eligibility is always based on the specific promotion and return policy applied to each individual item at the time of purchase. If there was any confusion during this process, we sincerely apologize for the frustration it may have caused. Our support team is always available via email, live chat, and phone to walk through any return concerns in real time, and we truly wish we had the opportunity to assist you more closely during that moment. We are glad to see that your gift card was successfully issued and that you were able to use it during our Black Friday promotion. While we understand you were disappointed with your original purchase, we do appreciate that you gave us another opportunity. Thank you again for your honest feedback. Your voice truly helps us continue to improve, and we wish you nothing but the best moving forward. - The Freddy Team