Average
Based on 23 reviews
FREDDY USA3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freddy Store in the US, shipping from our state of art Florida warehouse. Selling the World famous WR.UP Shaping Effect Pants. - Sport, Denim, Fashion, Faux Leather, Jeans.
FREDDY USA (freddystore.com) has 23 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
23 approved reviews, newest moderated first
Donna H.
Every time I come in here there is no Dr Pepper today nothing. The fries were reheated and they are so crunchy it’s like eating chips . Maybe hire a new manager or send corporate down here. It’s really bad today. I love Freddy’s when it’s fresh but today was awful. Hinkleville rd Paducah ky
Nicole F.
I have been trying to contact them to get a refund as the trousers didn’t fit me correctly. I have had no response so I can’t return. I would not order from them!! 2026 update! The irony is that I posted this review over a year and a half ago and I have only received a response now, it’s actually quite comical and they have proven my review to be true!
Reply from FREDDY USASep 2, 2026
Hi Nicole, we’re sorry to hear you had difficulty reaching our team regarding your return. We can see that your review was posted on 17 February. Our Customer Care team is available via email and live chat on our website to assist with return and order enquiries. We understand how frustrating it would have been to feel you couldn’t get the assistance you needed at the time. We’re sorry that this was your experience with Freddy.
NRM
I'm so disappointed in the decline of material and fit of these pants... And how terrible the customer service is now. I have at least 10 pairs of these (that I LOVE) all bought prior to the summer 2024. I just tried to purchase some jeans and they fit & felt terrible (think potato sack on both). I was not able to return them, they only allowed an exchange or store credit. So I exchanged them for a pant that I have in multiple other colors.. I ordered red this time. The fabric was horrible and not the same as the others, it felt like sandpaper. The fit was also totally different. Again... I was only offered and exchange... BUT if I returned them for "store credit" they charged me $12 to restock. So now I've wasted all kinds of money just sending things back and forth. I tried to contact customer service, they replied saying they had sent me messages and I did not respond so they were "closing my case". When I responded to that telling them I had not gotten any messages, and gave them details of the issue... they ignored me and will not respond. I do not know what has happened to quality of these products or their customer service but I just basically tossed $200 out the window as I'm clearly not getting any pants out of this. Such a shame as they were a staple of my wardrobe. I'll be hunting down used versions of the old fabric I guess now . EDIT TO ADD: in response to your response. I have already provided all the requested details including order numbers and everything else your team requested in my email - that they decided to tell me was closed and never respond to any other communication. Also, I'm well aware of your policies on returns and exchanges... however when I'm forking out money to pay for return labels and restocking fees and then the item I exchange for (costing me an additional $50 due to all your fees) is also terrible quality... then what is the point. AND - you were running a BOGO when I tried to exchange the 2nd pair of horrible quality pants... shocker you would not honor the BOGO promotion and I would have had to of paid another $50 to make an exchange OR lose $20 in label return and restocking fees for a site credit... as I stated... I tossed $200 out the window due to horrible fabric & fit and your customer service completely ignoring me. I stand by my original review... your company had plenty of opportunities to make this right, and instead stonewalled me and did not respond to my requests.
Reply from FREDDY USAJan 23, 2025
Hi there, Thank you for reaching out to us. We’re truly sorry to hear about your experience with the recent Freddy purchases. To assist you further, could you please provide the order number for us to check the details and look into the issue? I’d also like to inform you that for promotional orders, we have a different return policy based on the discount applied. Depending on the promotion, we may only offer exchanges or only gift cards with a restocking fee. Additionally, certain promotions fall under our final sale policy, which means those items are not eligible for return. Once we have your order number, we’ll check this with the support team. Thank you again for your patience, and we look forward to resolving this for you. Best regards, Joy ----------------- Hi there Thank you for taking the time to reply to my message. Our goal is always to make our customers feel comfortable and confident in their Freddy products, and it’s clear we fell short in your case. We do see that you've already provided details in previous email communications, but we’d like to review your order further to better understand what happened and to find a solution for you. Could you kindly share your order ID again? Looking forward to your reply. - Joy
JuJu L.
Wow wow wow. I got the faux leather pants. PERFECT and the Wrup jeggings. Perfect. I guess it’s quite expensive but if you can’t afford freddypantroom, move on. I’m going to get another pair whilst the sales are still on. LOVE LOVE
Reply from FREDDY USAApr 17, 2024
Hello JuJu! Thank you for contacting us. It will be my pleasure to assist you. I am happy to inform you that we are the authorized retailer for the FREDDYStore USA. Should you need assistance with the FREDDY Netherlands, happy to share their direct customer care contact here: https://freddypantroom.com/pages/help-support
Cindy L.
Love the camo. Leary about ordering on the Black Friday sale in case they don’t fit
Reply from FREDDY USANov 24, 2023
Hi Cindy! we are so so happy to hear you love the Camo! If you have any questions regarding fit or sizing, feel free to contact our support team directly at [email protected]! They will be happy to assist you further! Thank you for sharing your feedback! Joy
Kathy
I wore my white faux for my birthday party on Saturday and got SO many complements! The women and men fell in love with my pants!! I was asked a few times where they were purchased!! The fit is SO perfect!!
Reply from FREDDY USANov 17, 2023
Hi Kathy, thank you so much for your feedback! Happy belated birthday!!! We're thrilled to hear that you love the fit of your new Freddys. Your satisfaction is our top priority, and we're delighted that our product met your expectations. If you have any more comments or suggestions, feel free to share. We appreciate your support! Joy
Donna J.
I was notified that an item I ordered was no longer available and given several options to replace it. I quickly made my selection and the issue was resolved in ten minutes! Very satisfied with my customer service experience!
Reply from FREDDY USANov 17, 2023
Hi Donna, your words truly warmed our hearts and motivated our team to continue delivering exceptional service. We are delighted to hear that your experience with us was so positive, and we appreciate you taking the time to share your thoughts. We look forward to serving you again and exceeding your expectations in the future. Joy!
Veronica
Once again Freddy’s has done it again ! Great fit jeans Amazing design Consistent quality Love this pair of jeans. Now on my 20th pair For reference I’m 5’1 145lbs and bough M as these specific pair of jeans ran small
Reply from FREDDY USANov 13, 2023
Hello Veronica, thank you for sharing your #FREDDYFeeling! Wishing you many more years of continued experiences! -Nicole
