Reply from FREDDY USASep 18, 2023
Hi Shelley, we would like to thank you for sharing your experience with Freddy and most esp for trying our Freddy pants! Although I'm sorry to hear that the fit isn't as perfect as you imagined.
In regards to your concern regarding Freddy sizing, we usually suggest measuring from the fullest part around the bottom, then taking this measurement and comparing it to our sizing guide: https://freddystore.com/pages/sizing-guide
However, while we provide a sizing guide as a general reference, we recognize that everyone has unique fit preferences and body types.
Our dedicated support team is available through various channels, including live chat, email, messenger, and telephone, to assist and answer any questions you may have regarding sizing, fit, style, or any product questions prior to shipping. Don't hesitate to reach out to us on below channels. Have a lovely evening! Ross
Live chat https://freddystore.com/
Phoneline 323-529-8178 (11am to 7pm EST, Mon-Fri)
Messenger - https://www.facebook.com/freddystoreofficial
Email [email protected]