FrigidaireReviews of frigidaire.com

5-month-old fridge broke down and needed parts. That's unbelievable. The customer service was anything but helpful. They left us without our new fridge for FIVE WEEKS. Horrible.

Few months ago I bought Frigidaire complete set. So far, frig not bad, stove ok, except stains on the glass top are awful, almost impossible to remove, I’m always scrubbing. Microwave is the one I like the most, works well so far. The appliance I hate the most is the dishwasher, rate minus 0. You can set it at any length of time you want, even 2 and half hours, waist of everything and still need to rewash my dishes. I miss my old one.Besides, I don't think they will last long. Don’t buy them.

Absolute garbage company and product. DO NOT BUY FROM THEM!!!! We have had issues for over a year (bought in Nov 2024) now of our microwave/oven just randomly completely shut off. Happens sometimes multiple times a day. They have been out probably over 7 times. And many times it just gets worse. Every time we call they say they will send someone out before the deem it unfixable. After over a year and many many people coming out (often rescheduling at the last minute after we moved our day around for them to come, as me and my husband both have jobs- crazy concept I know), I would think it would be deemed as unfixable. They are the absolute worse company. Dont ever ever ever buy from them. All I want is my money back so I can buy from a different company.

Refrigerator died after 19 months. The warranty for all parts / service ends at 12 months , nothing longer for the main, sealed system. They offered to fix it for $335 which is half of what I paid. Would never recommend them.

We purchased a brand-new Frigidaire oven in Canada, and from the very beginning it has had issues. Unfortunately, what followed has been six months of frustration, wasted time, and complete lack of accountability. For six months, we have been trying to resolve this matter. Customer service is outsourced overseas, and every representative we speak to appears unfamiliar with the file and unable to provide real solutions. We repeatedly had to re-explain the same issue over and over again. We waited three months for a technician appointment that never materialized. After calling again, we were told someone would come on January 27. No one showed up. No call. No notice. Nothing. This is a vacation property located five hours away from our primary residence. We had to travel specifically for this service appointment — which never happened. The inconvenience and cost to us has been significant. We requested either a replacement unit or a refund. This was immediately dismissed without consideration. We asked to speak to a supervisor three separate times and were told each time that a supervisor would call us back. No one ever did. The lack of communication, accountability, and basic customer care is unacceptable for a major appliance brand. Consumers in Canada should be extremely cautious when purchasing from Frigidaire. If something goes wrong, do not expect timely support or proper follow-up.

Defective products and terrible service. I spent 370 dollars on parts that didn't work and the technician himself Ryan Sweeney was very rude and refused to do his job. Don't recommend their products or this gentleman.

If I could give zero stars, I would. Absolute scam artists and abysmal customer service. Be warned! Don't give them your money!

I had a Frigidaire freezer who was making noise, so I book a service call, they ask for the serial number of the freezer and sent a technician but we had to prepay a big amount. The tech came for 5 mins advised the freezer is too old and no parts are being made for it anymore, can't fix it and left. Now fridgidaire is holding my partial refund and have been saying we sent it but I never receive it. How can you ask for the serial number and not advise we can't send someone as it's too old and parts are no longer made for those freezers no need to charge you and send a technician but no instead they take the $ send a tech and don't refund me. I have called 3 times now today will be the 4th to get the "partial refund " sent at this point I should get the full refund this is a money scam and I would stay away from fridgidaire. Bad service....