FrigidaireReviews of frigidaire.com

Have a warranty and nobody ever shows to fix and when you call they just say we will open another ticket and then ask to save a credit card and automatically without my permission signed me up for extended warranty be careful with this one

If I new frigidare had the worst reviews I would never have purchased.This company does not have there communication together an I had this refrigerator for 3 months an already having problems. Don't believe the reviews on Nebraska Furniture Mart website .They only tell you it's good cause it's new

I bought a Frigidaire fridge 2 weeks ago and the freezer is ok but refrigerator has not been able to cool since I got it. It is sitting at 11 degrees Celsius. Their customer service is atrocious. I can't a human to deal with only an AI chat bot that told me I will receive an email shortly to receive an appointment with a tech to replace or repair the fkn thing. I am still waiting and had to throw out so much food. It was defective from the grt go but I have no help and I'm out over $1000

Hours on Live Chat, dropped many times. Hours on phone waiting for live person, then forced to call back request, or auto hang up. Poor communication with cust service rep when she wasn't clear on top or bottom bin, called them 1st and second bin. Got snippy, then rude, when I asked for clarification. Then could not, provide link for cust survey, or an email or a phone for making complaint. Over 2 days.

After clearing my entire day so I could be available for the 8-5 window I was given for today, I received an email at 6:45 this morning telling me that the service technician would not be coming and that I needed to call to reschedule. Below are their rules regarding service calls: Cancellation Window: If a customer cancels their appointment before 12 PM (noon) the day prior to the scheduled service event, a full refund will be issued within 3-5 business days. If a customer cancels their appointment after 12PM (noon) the day prior to the scheduled service event, a non-refundable Cancellation Fee (Trip Fee) will apply. Cancellation Fee: The Cancellation Fee, also known as trip fee, is collected when the service appointment is initially scheduled and is non-refundable if the customer cancels after the cancellation window. According to their rules, if the appointment is not canceled by 12pm the day before, a cancellation fee (trip fee) will be charged and is non-refundable. That was about $350 for me. My service call for today was cancelled today at 6:45am which is certainly not within their Cancellation Window. I called customer support to reschedule and asked for a discount on my pre-paid service call, as I had to arrange my entire day today to accommodate the 8 hour service window I was given. Because of their cancellation, I also needed to clear my day for my rescheduled service appointment. If I had cancelled my appointment the morning of the day it was scheduled for, they would have kept the entire $350. It seems to me that since these are the rules they have for customers, they should honor those rules and have a cancellation fee (or discount applied) for the inconvenience and trouble they have put me through. After not getting a response to my request for a discount, I tried calling twice and was disconnected both times so I did a chat. When I was told that they could not apply a discount, I asked to cancel the rescheduled appointment and was told they could not assure me of a full refund because, get this, I was beyond the 12 noon of the day before cancellation deadline. Unbelievable. I will never purchase another appliance from Frigidaire and will never bother to use their "customer service" department either for the appliances I currently own.

I purchased a high quality dehumidifier online in late June from a major retailer. The order was fulfilled and shipped directly by Electrolux/Frigidaire Canada and arrived on July 9th. Right out of the box, the humidity sensor was defective — reading 20–25% lower than the actual humidity. When the unit was running, the displayed humidity would quickly drop from about 40% (actually 60%) to 30%, causing the dehumidifier to shut off almost immediately. Frigidaire/Electrolux Canada’s support initially acknowledged that the sensor was faulty but explained that replacement parts were unavailable, the unit could not be repaired, and they do not offer replacement units. My only option was to go through their buyback program. A case was opened, and the buyback team contacted me the next day requesting photos, proof of purchase, and other documentation, which I provided immediately. That’s when I learned that the refund would only cover the base retail price — excluding all taxes and any shipping fees. There was no way to appeal or negotiate this policy. Then came four weeks of silence. On August 12th, I was told that my refund had been processed and that I’d be contacted within 48 hours by the payment provider. That never happened. In early September, the payment provider confirmed that Electrolux Canada had never actually opened my case file with them. Repeated attempts to reach the buyback team went unanswered, and the main customer service line was unable to assist further, saying the case was now “with the buyback department.” I had no other way to contact anyone. Eventually, I had to file a formal complaint through the Better Business Bureau, which handles both U.S. and Canadian complaints for Electrolux. After multiple exchanges, Electrolux finally corrected an internal issue that had prevented my case from being processed. On October 6th — three months after reporting the defect — I finally received my refund, minus the taxes I had paid. This was by far the worst post-sale experience I’ve ever had. Not only did a brand-new, “premium” dehumidifier fail immediately, but the company’s customer service was unresponsive, disorganized, and required third-party intervention to resolve a straightforward refund. With this experience behind me, I will never purchase another Frigidaire or Electrolux product. If this is how they handle a defective dehumidifier, I can only imagine the nightmare of dealing with a faulty refrigerator or range. I strongly urge anyone considering a Frigidaire or Electrolux product to think twice before buying.

We ordered $4300 of new kitchen appliances and had a terrible experience. Our scheduled delivery date was eight days after purchase, which is a long time when you need a new refrigerator. The delivery was confirmed the night before for between 8AM and Noon. I took the morning off work to be there for the appliance arrival. The delivery did not come. At 12:30pm I called Frigidaire Customer Service and was told it was running late, but would arrive within minutes. At 1:15PM I called customer service again and was told it may or may not be delivered. During this process we never received a call or any communication from the delivery team. The Frigidaire Representative was cold and indifferent when I told her I needed to go to work. I asked to speak to a supervisor or manager and was told to hold. The customer Service rep returned to the line and would not let me speak to a supervisor. I asked for a $50 credit on my delivery fees for the inconvenience and was told no. The only options the rep gave me was to keep waiting and hope the delivery would be made or cancel the entire purchase of three appliances. I cancelled the entire order and will never do business with Frigidaire again.

We bought the Frigidaire Gallery Induction Range about a year ago, and it has never worked properly from day one. It was delivered broken. When we requested a replacement, the “new” stove they brought looked like it came straight from a construction site — covered in sawdust, dented all along one side, and clearly used. Because of this, we couldn’t even cook our Thanksgiving turkey last year and had to go to a friend’s house instead. Completely unacceptable. Since then, the induction top has been serviced five times and replaced three times, and it still doesn’t work correctly. To get the burners to function, we literally have to keep a cast iron skillet on the range at all times, even when we’re not using it. It randomly shuts off in the middle of cooking, sometimes several times in one session. And the customer service? Easily the worst I’ve ever dealt with. We’ve had multiple appointments scheduled where we took time off work — only for no one to show up. This happened at least three times, costing us money and time, only to be told afterward that somehow it was our fault. Every phone call feels like a runaround. Right now, we’ve been waiting two weeks for a promised call to arrange another replacement. No one has called. No follow-up, no accountability. Just lies, delays, and excuses. Frigidaire does not care about its customers. Their products are poor quality, unreliable, and their service is a nightmare. They would rather keep replacing busted parts for over a year than simply make things right. Do not waste your time, money, or energy with this company. Save yourself the frustration — buy from literally anyone else. Worst company ever.