Average
Based on 391 reviews
Gen Mobile3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
391 approved reviews, newest moderated first
KENNETH
Great Service Calling and Text
Reply from Gen MobileApr 2, 2026
Hello Kenneth! We appreciate your five-star review! It's wonderful to know that you are pleased with our service. We are excited to keep delivering the best experience for you.
SANTIAGO
Great service.
Reply from Gen MobileApr 2, 2026
Hi Santiago, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
ROBERT
My experience with Gen Mobile has been great
Reply from Gen MobileApr 2, 2026
Hi Robert, thanks for your review. We're glad to hear your experience with Gen Mobile has been smooth so far. If you ever have questions or feedback, feel free to reach out. We're always here to help!
Richard E.
The company is doing great!
Reply from Gen MobileApr 2, 2026
Hi Richard, thank you for your feedback! We're glad you're enjoying your experience with Gen Mobile. We're here to help anytime.
CHRISTOPHER
Continuous service
Reply from Gen MobileApr 2, 2026
Hi Christopher, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
TIFFANY
Everything great service apps and all
Reply from Gen MobileApr 2, 2026
Hi Tiffany, we’re glad to hear your experience has been smooth! Thanks for your review, and feel free to reach out anytime.
TAMARA
The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the quality isn't that great.
Reply from Gen MobileApr 2, 2026
Hi Tamara, we appreciate your feedback! Our Lifeline phones are provided for free as a courtesy from Gen Mobile. Our phones are designed for essential use (calls, texts, and light browsing), but for better performance, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 to explore the upgrade options if you are interested.
W.K
Cheap phone, not the best service. It’s a cheap quality. I’m not liking the service at all.
Reply from Gen MobileApr 2, 2026
Hi W.K., thank you for your feedback. Our Lifeline phones are provided for free as a courtesy from Gen Mobile. Our phones are designed for essential use (calls, texts, and light browsing), but for better performance, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 to explore the upgrade options if you are interested.
