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Gen Mobile Reviews | Read Customer Reviews of genmobile.com

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Gen Mobile

Gen MobileReviews of genmobile.com

Computers & Phones
PO Box 1187, Gardena, California

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3.1

Average

Based on 391 reviews

Gen Mobile3.1

Reviews391 About Contact

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Rating breakdown

5 star42%
4 star8%
3 star8%
2 star8%
1 star35%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Gen Mobile

Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.

Gen Mobile (genmobile.com) has 391 customer reviews on Folks Told, with an average rating of 3.1 out of 5.

Also known as: genmobile.com
Website: genmobile.com
Category: Computers & Phones
Location: Gardena, California
Listed on Folks Told: 2026

Contact & location

genmobile.com
PO Box 1187Gardena, CA 90249

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 91% of reviews.
Most recent review: October 2026.

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Gen Mobile reviews

391 approved reviews, newest moderated first

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VERONICA
Mar 12, 2026
Works great!
Great service
Reply from Gen MobileMar 12, 2026
Hi Veronica, Thanks for taking the time to leave a review. We're happy to hear you've had a great experience.
Report
ELIZABETH
Mar 12, 2026
The phone doesn’t work
The phone doesn’t work
Reply from Gen MobileMar 12, 2026
Hi Elizabeth, We’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Report
DANIELLE
Mar 12, 2026
Great service
Great service
Reply from Gen MobileMar 12, 2026
Hi Danielle, Thanks for the great review. We're happy to hear you've had a great experience with our service.
Report
KELLY
Mar 12, 2026
3 1/2 star review
It doesn't charge well. But otherwise it is pretty good, Even though it does cut out alot. I use a free text/call app when at home. And only outside my home do I use the phone.
Reply from Gen MobileMar 12, 2026
Hi Kelly, thanks for sharing your experience. We're sorry to hear you're having trouble with the phone charging and turning on reliably. A member of our team will be reaching out to take a closer look and see how we can help.
Report
SONYA
Mar 12, 2026
Fast delivery
Fast delivery
Reply from Gen MobileMar 12, 2026
Hi Sonya, Thanks for the great review. We’re happy to hear your order arrived quickly and that everything went smoothly.
Report
COLLEEN MOIRA C.
Mar 12, 2026
Phone so outdated & ate up all my data
Phone lagged during entire time using it which are up my data daily, the phone is so out of date i wasn't able to install important apps that i needed and it would shut down do to "device being hot" when it didn't FEEL hot.
Reply from Gen MobileMar 12, 2026
Hi Colleen, thanks for your feedback. We're sorry to hear you ran into issues with the phone lagging and shutting down while you were using it. That’s understandably frustrating. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Report
DAJANAY
Mar 12, 2026
Okay better network
Okay better network
Reply from Gen MobileMar 12, 2026
Hi Dajanay, Thanks for your feedback. We're glad to hear the network has been working for you. If you ever need assistance, our team is always here to help.
Report
TODD
Mar 12, 2026
Love the service
Love the service
Reply from Gen MobileMar 12, 2026
Hi Todd, Thanks for the great review. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Report

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