Average
Based on 391 reviews
Gen Mobile3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
391 approved reviews, newest moderated first
TINA
I never received it and it's been over 2 months.
Reply from Gen MobileMar 6, 2026
Hi Tina, We’re sorry your order hasn’t arrived, that’s not the experience we want you to have. Please check your inbox, as an agent will be in touch to look into the situation.
DARRELL
Great people very helpful n courtious
Reply from Gen MobileMar 6, 2026
Thank you, Darrell! We are delighted to know that we could help you promptly. Our team takes great pride in being helpful, and your feedback genuinely made our day brighter. Thank you again!
MARSHALL L.
I'm doing good n I love the service
Reply from Gen MobileMar 6, 2026
Hi Marshall, Thanks for sharing! We’re so glad to hear you’re enjoying the service.
Mary L.
Great customer service
Reply from Gen MobileMar 6, 2026
Hi Mary, thanks so much for your feedback! We’re glad you had a great experience with our team.
June
This phone does not work and is a used phone. It doesn't even power on. I'm returning this piece of nothing!
Reply from Gen MobileMar 6, 2026
Hi June, sorry to hear your phone isn’t powering on! Contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com, and they’ll assist you with troubleshooting and next steps.
JULIE
My phone got stolen and they won't replace a new one I have no money
Reply from Gen MobileMar 6, 2026
Hi Julie, we’re sorry to hear that! Please give us a call at 833-528-1380 so our customer support team can help you report it and review your options.
Matthew
Easy to sign-up and received a new phone.
Reply from Gen MobileMar 6, 2026
Hi Matthew, Thanks for the feedback! We’re happy the sign-up process was smooth and that your new phone arrived without any issues.
Sunni S.
Got the phone it worked for an week and now it doesn’t work meaning it has an sims card but it says no sims card and emergency calls only 🥴‼️
Reply from Gen MobileMar 6, 2026
Hi Sunni, we’re sorry you’re having this issue. Please contact Customer Care at 833-528-1380 or chat with us at genmobile.com, and we’ll help get it resolved.
