Average
Based on 391 reviews
Gen Mobile3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
391 approved reviews, newest moderated first
Mackenzie R.
They need to give the option of picking your free phone and they should give more data with your lifeline plan
Reply from Gen MobileMar 5, 2026
Hey Mackenzie, thanks for your feedback! We'll pass this along to our internal team.
THERESA
My phone was stolen and the thief still has it because the only way customer service could supposedly access my account it with a four digit pen that I never created.
Reply from Gen MobileMar 5, 2026
Hi Theresa, we’re sorry to hear that! Our customer support team will be in touch with you to review the account and your options.
JOHNATHAN
Excellent service
Reply from Gen MobileMar 5, 2026
Hi Johnathan, thanks a lot for the awesome review! We're here whenever you need us!
customer
Easy to use, no service issues.
Reply from Gen MobileMar 5, 2026
Love to hear it! We're happy to hear that you're finding everything easy to use and that your experience has been smooth. We're here whenever you need us!
SHERYL
I have tried many other free government phone programs, and Gen Mobile is by far the very BEST out of all the other ones!!!! I know I will stay with Gen Mobile
Reply from Gen MobileMar 5, 2026
Hello Sheryl, Thank you for your five-star review! We are excited to keep delivering the best experience for you.
CRISTAL
The phone freezes a lot. And the signal sucks
Reply from Gen MobileMar 5, 2026
Hi Cristal, we’re sorry to hear that! Please give us a call at 833-528-1380 so our customer support team can help you report it and review your options.
CATHERINE
I like that you could try the service first
Reply from Gen MobileMar 5, 2026
Hi Catherine, Thanks so much for the review! We're here to help if you need anything.
TALISHA
Awesome! Great!
Reply from Gen MobileMar 5, 2026
Thanks a lot for the awesome review! Just know we’re here if you ever need anything.
