Bad
Based on 48 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Giro is a worldwide leader in helmets, accessories and apparel for cycling, skiing and snowboarding.
GiroSportDesign (giro.com) has 48 customer reviews on Folks Told, with an average rating of 1.3 out of 5.
48 approved reviews, newest moderated first
Daniela
Dopo caduta in bici con casco Giro sistema MPS Helios Sperical, acquistato solo dopo 4 mesi, ancora in garanzia con danno neurologico, ho inviato tutta la documentazione. Nulla il casco non ha garantito la mia salute e sicurezza ; brutto trauma cranico. Diffidate di questa azienda
Davide T.
L' unica scarpa che in 15 anni di ciclismo si rompe la suola in carbonio??!! Fatta la segnalazione Agosto 2015 ad Ottobre 2025 niente si e' mosso. Dicono che essendo stata comprata in un negozio la pratica non era loro. L uno scarica sull altro. Ditta Giro se avevate un poco di rispetto per il vostro cliente risolvevate la problematica(facendo la sostituzione delle scarpe) ma e' evidente che l attenzione a cliente non e' una vostro priorita Ovviamente avete perso un cliente per sempre Cordiali saluti
Matthew
Extremely poor customer service. At the time of order, Giro offered a free gift if you spent £139 or above (I spent more than this). I was not offered the free gloves at checkout, so proceeded with the order anyway and contacted customer services. Customer services were EXTREMELY slow at responding, around 2-3 weeks for each email I sent, despite the fact they promise a response in 1-2 days on their site. After around 2 months of contacting them, Giro flat out denied the promotion ever existed. This is untrue - there is a post on their Facebook page from the time advertising the exact same promotion.
LittleFriend Russian Toy T.
Enttäuschend – weder Qualität noch Kundenservice stimmen. Ich habe einen Giro-Helm für 220 € gekauft – und schon ab dem ersten Tag löst sich die Verschlussschnalle ständig, egal wie fest man sie zieht. Der Helm sitzt nicht richtig und bietet dadurch kein sicheres Gefühl. Ich habe den Kundenservice über die offizielle Webseite kontaktiert – leider kam bis heute keine Antwort. Für diesen Preis erwarte ich deutlich bessere Qualität und vor allem einen funktionierenden Support. Sehr enttäuschend.
Dominik
Ich habe zwei Helme bestellt. Einer davon war ein Anderes Modell als bestellt! Über den Versandfehler wollte ich den Kundenservice erreichen. Das ist mir bei allen nationalen wie auch internationalen Kontakten nicht gelungen! Warteschleife oder "Nummer nicht vergeben! Ich habe dann beide Helme zurückgeschickt und keine Rückerstattung erhalten!!!!!! Ich habe mit PayPal bezahlt und es dort eskaliert, habe nach vier Wochen auch eine Rückmeldung und eine Zusage über die Erstattung erhalten - aber leider ist das Geld nie angekommen! Daraufhin wieder eskaliert --> Nun ist wieder nimand erreichbar! Bitte kaufen Sie dort keine Produkte!!!!
Rebecca R.
Returned a Helmet and did not receive any information when to expect the refund. Since four weeks no reply. I paid with PayPal and escalated it but nothing happens so far either. Please do not buy any products there!
Amsterdam B.
Placed an order. No tracking info given. Waited a full week and nothing arrived. Sent customer services a message to check on the order. Waited 2 working days for a reply where they told me they don't ship to Northern Ireland. Annoying that they don't send to here, extremely unprofessional to allow orders to NI to be placed at all and downright ridiculous not to bother to tell me they weren't sending the order or even initiate a refund immediately. Wasted well over a week waiting to get on the bike simply due to their laziness.
Ste
Purchased 'contact' ski goggles with 2 lenses. The goggle frame started deteriorating, cracking and splitting, after a few years (out of warranty) and could not be used. Contacted Giro to ask if I could buy a new frame (as lenses were fine) but they said NO. I find that incredible. Total lack of after-service for customers. What a waste and expense.
