GiroSportDesignReviews of giro.com

Scam site. No CX. Goods were not received and no refund offered and no response to emails. Avoid.

Having used giro shoes for a fair number of years I have no complaints about the quality of products ( other than the prices are now extortionate) My review is based on company customer service, they had a sale on bankholiday weekend and sent emails out etc I purchased items at a very very good price and paid via PayPal. They cancelled the order 4 days later stating a pricing error ( their issue not mine) the customer service had been shocking regarding this and nothing short of de humanised . Personally I won't be using giro again unless there is a dramatic change in their customer service So my overall opinion is this is a crowded market and customer service should be the mainstay of everything , So buy giro by all means but just be very aware that giro.co.uk have all sorts of hidden terms and will cancel your order should they feel like it

Huge discounts over the bank Holiday weekend. I suspect in error. Would have been an interesting meeting between the sales director and finance director on Tuesday Morning, after the weekends activities and losses. My order was subsequently cancelled by Giro as a 'pricing mistake' and a full refund issued. Same with all my sports club pals.

….and don’t really care. Think carefully about buying a Giro cycling helmet as once the padded inserts have gone you may not be able to get replacements. Worse still when contacting their customer service team to try to get support for this, only a stock answer comes back along the lines of ‘we don’t have them and sorry we can’t help further’. So upwards of £200 for a helmet that is then rendered pretty much unusable and no sense that they are bothered by that.

I wish I had read the reviews before purchasing. My order has been stuck with their Courier for 2 weeks with no update. I have emailed their customer service team twice and heard nothing. I managed to speak to someone on their web chat who said they would contact the courier and send me a copy of the transcript over email - but nothing was received. They clearly couldn't care less

Purchased cycling shoes because of their so called Footwear Comfort guarantee - they will work with you to ensure you get the right shoe. Utter joke!!! You have to pay to return the item to get a code to use against another purchase. Don’t see that as helpful! Will send back and never shop from them again.

I returned a Tor Spherical Ski Helmet due to the chin strap loosening during the day which I thought could be potentially dangerous. Once it was returned, they were difficult to contact, did not reply to messages for days and I had to keep calling a landline that mostly reverted to an answering machine. They then asked for my full bank account details by email, which I did not want to supply for security reasons and asked if I could call instead, to which I did not get a reply. After nearly a month of persistent calling and emails they eventually refunded the product, but did not refund the cost of returning the faulty product to them.

Bought some cycle mitts. Stange sizing, so I returned them. Because I had to pay for delivery and return I’m over £6 out of pocket just to try them on.