Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About G-P
About G-PG-P (Globalization Partners) is the recognized leader in global employment, ranked No. 1 in every industry analyst report. G-P’s global employment platform delivers everything companies of all sizes need to manage the full employee lifecycle with its trusted Global HR Agent, G-P Gia, and AI-powered Employer of Record (EOR) and Contractor products. G-P supports teams in 180+ countries with more than a decade of global employment experience, the largest team of in-country HR, legal, and compliance experts, and its unmatched proprietary knowledge base.Our Best-in-Class Partner ApproachBy bringing together the strengths of our AI-powered global employment offerings - EOR, Contractor and Advisor - with our best-in-class partners in HCM and Payroll, G-P offers the most comprehensive global HR tech solutions for customers everywhere. With our partners, we provide access to the most innovative solutions, mission-critical reliability, compliance and seamless integrations to deliver everything a company needs to build and manage global teams.
G-P (globalization-partners.com) has 147 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
From the sales rep to our account manager, GP has been great at communication and easy to administer benefits and setup accounts. I would have preferred that they didn't rely solely on email and articles while onboarding our employee with their benefits, but that was easily resovled.
I greatly appreciate the ease and expertise that GP brings, ensuring we are compliant with all benefits and payments within different countries.
Reply from G-PFeb 19, 2026
Hi Elizabeth, thank you for sharing your experience!
We’re so glad to hear that communication and setup have been smooth, and that our sales and account management support have made things easier for you. We also appreciate your feedback on onboarding communications — insights like that help us continue refining the experience.
Thank you again for your partnership and for trusting G-P to support your global compliance needs.
- The G-P Team
PM
P. M.
In principle good to work with, but the support can be improved
In principle, working with GP and using the platform is pleasant and easy. However, experience has shown that at least two onboarding sessions in a specific country are needed to overcome certain challenges. This requires intensive communication with support. Across various topics, as a customer, I often feel that the support team (including some HR consultants) takes basic knowledge of country-specific regulations and laws for granted. Detailed questions are often answered only briefly and incompletely, requiring additional effort from the customer to follow up on the unanswered parts. There are also frequent instances of brief responses such as ‘That's not possible’ without further explanation. As a customer, I would expect a globally active EOR to offer appropriate solutions to resolve my concerns or problems. Here, too, customers often have to follow up intensively to get support. At a certain point of helplessness, you feel compelled to involve your customer success manager in order to achieve a constructive result. Interestingly, with your support, we were able to find a workable solution. So, a big compliment and thank you to Raquel Andres.
At this point, I think it would be helpful to expand the onboarding questionnaire. In any case, expense management should be clarified in more detail to ensure that customers and employees are informed of all specifics (e.g., UK: no per diems) from the outset. For Australia, the topic of ‘Modern Awards’ could also be clarified in the questionnaire. Although the total yearly salary is clear from the outset, it is only after the draft contract has been drawn up that the question of whether a ‘Modern Awards’ clause is required is raised, with the result that the draft contract will then have to be manually adjusted again to include this.
Reply from G-PFeb 6, 2026
Thank you for taking the time to share such detailed and candid feedback. We’re glad to hear that you’ve found the platform easy to use overall, and we appreciate you calling out where the experience fell short.
You’re absolutely right that customers should not have to repeatedly follow up to get complete, country-specific guidance. Your feedback around incomplete responses, assumptions about local knowledge, and limited explanations is heard, and it’s not the level of support we aim to deliver as a global EOR.
We also appreciate your suggestions around onboarding. Clarifying expense management earlier, as well as addressing country-specific considerations like UK per diems and Australia’s Modern Awards upfront, is valuable input and exactly the kind of feedback that helps us improve the experience for future customers.
We’re so happy to hear that, once escalated, you were able to reach a workable solution. We’ll be sure to pass along your feedback to Raquel.
Thank you again for your honesty and for partnering with us as we continue to improve how we support customers across regions.
JL
Juli L.
Wonderful customer service
Belkis, our Strategic Customer Success Manager, as well as Customer Service are really good at getting back to us. The only reason it got a 4 instead of a 5 is that there are so many places to find information that sometimes that makes it hard to find the information you need. Once you find it, the website is great!
Reply from G-PDec 4, 2025
Hi Juli,
Thank you so much for your kind words! We’re thrilled to hear Belkis and our support team have been so helpful. We also appreciate your feedback about making information easier to find; that is something we’re actively working to improve. We’re glad the website is working well, and we’ll keep improving to make it even smoother.
Thank you again!
– G-P Customer Support
SU
Suzanne
The Customer Success Manager
The Customer Success Manager, Isabel Medrano has been very responsive and helpful to our needs.
The platform is easy to get up to speed with, and it has been easy for our new hire to understand and use as well.
Reply from G-PNov 18, 2025
Thank you for the wonderful feedback, Suzanne! We’re happy to hear Isabel has been so supportive and that the platform has been easy for your team to use. We appreciate your review and your partnership!
OM
Ori M.
EOR Services
We have been using GP for two months now. They are our EOR and doing a good job.
Started off rocky but our rep David has been helpful in making everything better and smooth.
Reply from G-PNov 4, 2025
Hi Ori,
Thank you for your feedback. We’re glad to hear things are running smoothly now, and we’ll make sure David sees your kind words. We appreciate your partnership and are always here to support you.
Warm regards,
G-P Customer Support
KA
Katharina
The service is good
The service is good, when there is a problem, the response is short. Also proactive check in are appreciated.
Reply from G-POct 17, 2025
We appreciate you taking the time to leave a review, Katharina!
FD
FATIMA D.
We are quite satisfied
We are quite satisfied. The only reason not to give 5 stars is the fact that I have recently received several reminders for payments which have been already processed!
Reply from G-POct 7, 2025
Thank you for your feedback, Fatima! We’re so happy to hear that you’re satisfied overall, and we really appreciate you sharing your experience. We’re sorry for any inconvenience caused by duplicate payment reminders. That’s certainly not the experience we want for our customers and our team is reviewing this to ensure it doesn’t happen again. Thanks so much for your review and for choosing G-P!
SI
Simone
We've consistently received great…
We've consistently received great service from GP. While some queries may take a little longer to resolve depending on their complexity, the overall experience has been very positive and professional.
Reply from G-PSep 30, 2025
Hi Simone,
Thank you for taking the time to share your experience! We’re so pleased to hear that your overall experience with G-P has been positive. We also appreciate your note about response times on more complex queries. Your feedback helps us continue to improve while ensuring we deliver the best possible support.
We’re grateful for your partnership!
Warm regards,
G-P Customer Support
