Goal ZeroReviews of goalzero.com

Horrible product reliability and after sales support. Paid $2k for battery and solar charging panels. Used it on 2 camping trips and the battery won’t take a charge from wall charger nor solar. GZ offered 10% discount on a new battery. Rep stated my issue is “the first they’d heard.” A simple google search shows that there are many exact instances. Avoid GZ products and save yourself a headache.

My experience with Goal Zero was fantastic! The customer service was amazing. Chase went above and beyond to answer all my questions thoroughly and made sure I understood everything clearly. It’s rare to find such knowledgeable and friendly support these days. Highly recommend Goal Zero for both their products and outstanding customer care

I have to hand it to Goal Zero! They come through and stand behind their products! I had a 2 year old yeti 500x that had a glitch in the screen and they covered it under warranty with a replacement rushed out to me. It’s so nice when a company is always thinking of their customers first. Things happen and no product is perfect, but from my experience Goal Zero has the best quality as well as a great warranty that they actually follow through on. Props to a great company! I will continue to buy GZ!

I wish they had a 6th star. Went way beyond "outstanding customer service" level to deliver a small part we needed. Very proactive looking for a solution. Can't say enough about the company. We have 2 power packs and 1 solar and all have performed flawlessly, one for over 6 year and the other for 1 year.

My experience with Goal Zero's 1500x power bank and their customer service has been excellent for me. My first experience was a situation where I didn't have my bank connected correctly. That time I happened to be near their SLC, Utah business. I came from their parking lot and they literally came out to help me. This time, the same bank did finally give out. It was not under warranty, but Goal Zero tried to help me with prompt and personal messages and checks on my situation. I was offered a decent discount for replacement (that they did not owe me) and specifically did all they could to expedite the new unit to me so I wasn't stranded without power States away. Thank you, Chayce. In the process,I had actually tried a different brand, but the quality difference in the two units was astounding. Needless to say, I can't wait to have the Goal Zero back. It charges fast and lasts- so much peace of mind on the road in my van. The other brand I tried was rated high, and I can't imagine why because it honestly doesn't hold a candle to the Goal Zero. I'm a fan because of my personal experience since 2019 with Goal Zero and their 1500x.

Top tier customer service! Will be back for more! … Thanks Chayce , you’re amazing!!

Purchased a Goal Zero Yeti 4000 pro and a Yeti 4000 tank battery for a new solar project on our home. Pretty excited until the electricians could not figure out how to wire the 3600w passthrough cable for automatic switching to the battery in case of grid failure. I have sent a few messages to Goal Zero over the past few weeks and have had one reply, and that just said customer service is running behind. The electrician states he needs more instructions as how to wire the unit and there is zero documentation on how to do it. Right now it’s $4000 worth of useless junk. I’m on the verge of returning it for a refund. I have bought Goal Zero in the past and have enjoyed the products but the awful customer service currently has soured me on the whole company. There are other companies to choose your solar needs from and I would check them out before choosing Goal Zero.

My Yeti 1500X lasted 3 years which seems like extraordinary service compared to all the premature failures these products produce. The Scout camper forum Im on people are getting 4 replacement in the first year. I would not recommend this product to anyone.