Great
Based on 795 reviews
GoldStar Trust Company4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
Jill H.
Was disappointed with the handling of paperwork in the process of setting up my acct and also I still do not have a clear path to viewing my account
Reply from GoldStar Trust CompanyFeb 9, 2023
Thank you for the review! A GoldStar Trust Company representative will be reaching out shortly.
KEVIN D.
Goldstar was able to get my 401K transferred in a very short amount of time. Their customer service was excellent.
Reply from GoldStar Trust CompanyFeb 9, 2023
Thank you for submitting a review!
Nadia B.
The overall experience I have had seems to be pretty self explanatory and it flows very cohesively.
Reply from GoldStar Trust CompanyFeb 9, 2023
Thank you for submitting a review!
Dennis C.
Good service but hard to reach by phone. On hold for over 45 minutes. Also would have appreciated a text when rollover funds arrived and RMD was processed.
Reply from GoldStar Trust CompanyFeb 9, 2023
Thank you for submitting a review! We will review your suggestions.
Dawn D.
This was my first transaction with Birch Gold and representative Jeremy took his time and answered all my questions. I really appreciated it. He made the experience a great one.
Reply from GoldStar Trust CompanyFeb 9, 2023
Thank you for submitting a review!
Paul
Timely clear communication, no worries so far!
Reply from GoldStar Trust CompanyFeb 9, 2023
Thank you for submitting a review!
customer J.
Everyone that I spoke to was always very helpful. They helped me get my rollover taken care of and made sure all my questions were answered!
Reply from GoldStar Trust CompanyFeb 9, 2023
Thank you for submitting a review!
Gordon F.
John Karow made my experience great. He is professional, he is patient, very knowledgeable of his product. We might even become friends. I appreciated Michelle ‘s experience as well.
Reply from GoldStar Trust CompanyFeb 4, 2023
Thank you for submitting a review!
