Keesha S.
Lost customers and breeder
Customers complain about the how hard it is for check out via good dog payments. I notice each year there has been added items required for acc. First payment fee increased then I had to submit my tax information. Most people don't have tax id because it is a side hobby and the money barely covers puppy expenses. taxing requirement to income requirements are now 20k with file. By adding additional requirements constantly people will leave do to lack of trust. In contract these items should be clearly labeled. If is was not for breeders there would not be customers.
Reply from Good DogAug 14, 2025
Hi Keesha, Thank you for taking the time to share your feedback. We're glad our team has already been able to support you through this situation and share more information about why we needed this additional information from you. As they clarified with you, those extra verification steps we reached out about actually come from Stripe (Good Dog's payment processor). We reached out to you on their behalf because Stripe needs this information to keep payments working smoothly for you. We truly value having dedicated breeders like you in our community. We appreciate your patience, and we're always here to support you through any questions about the verification process. Thank you for being part of the Good Dog community! Warmly, The Good Dog Team