Good DogReviews of gooddog.com

Reply from Good DogSep 28, 2026

Hi Mads, Thank you for sharing this, and we're sorry the search has felt so discouraging. Finding the right puppy should feel exciting, and we know it's frustrating to hear no without understanding why. Breeders make their own decisions about which families are the best fit for each litter, so their reasons can vary. But you don't have to navigate this on your own! Please reach out to our Care team at [email protected], and someone will personally work with you on your puppy search to find a breeder who is the right fit. We're looking forward to hearing from you and can't wait to help you find your new best friend. Warmly, The Good Dog Team

Reply from Good DogJul 21, 2026

Hi Sharon, Thank you for sharing this, and we're so sorry the first year with your pup has been challenging. Every breeder in our community must meet our community standards and Breeder Code of Ethics before joining, and we conduct routine check-ins to ensure continued compliance with these standards and our policies. We'd love to connect with you to learn more about your specific situation and how we can help. Please reach out to us anytime at [email protected] – we look forward to connecting with you! Warmly, The Good Dog Team

Reply from Good DogMay 25, 2026

Hi Nelida, We're so glad to hear you found your new best friend using Good Dog! The fee you're referring to is our optional Protection & Support fee. Buyers can always choose to pay on Good Dog with zero fees by opting out of Protection & Support at checkout, although many new puppy owners find value in what it includes: -Payment Protection: Peace of mind that we'll step in to help resolve any issues that might arise. -Support: Lifelong access to our expert team, including veterinarians and behaviorists. -Puppy training & exclusive discounts: Professional training resources and savings on essentials from partners like Chewy, Rover, and BarkBox. -Platform sustainability: Helps us maintain our high standards and continue improving our platform to help more families like yours find their perfect match. Before submitting an application to a breeder, buyers will see that all puppy listings on Good Dog display the price set by the breeder, including deposit and final payment amounts, with this section explicitly noting that the price shown is "before taxes & fees." Every buyer can also click into our "Price breakdown" section on the listing to see a full itemized view of costs, including an overview of the Protection & Support benefits included with your purchase, giving you a full picture of pricing upfront. We'd also like to clarify that sales tax is collected in accordance with state law and is not a Good Dog fee. For breeders, a 6.5% deduction is only applied when we successfully connect breeders with qualified buyers like yourself. This helps us maintain our platform quality and continue matching great breeders with loving homes like yours. Our Care team would be happy to walk you through the benefits you now have access to through Good Dog Protection & Support, and answer any questions. Please reach out to us anytime at [email protected]. Warmly, The Good Dog Team

Reply from Good DogMay 4, 2026

Hi there, Thank you for reaching out and sharing your feedback. The buyers Good Dog brings you are the result of meaningful marketing investment, which our deduction directly supports. That investment is what allows us to keep connecting breeders with quality families looking to bring home a puppy. Buyers always have the option to complete their payments on Good Dog with added Protection & Support, or decline this coverage at checkout. Our On-Platform Payment Policy exists to keep our community safe, and applies when a buyer first connects with a breeder through Good Dog. In those cases, communication and payment must stay on the platform until the puppy goes home. We've consistently seen that nearly all fraudulent activity begins once those conversations move off-platform, where the safeguards we've built to protect both buyers and breeders no longer apply. To support this, phone calls, video calls, and texting are built directly into the Good Dog messenger to keep those conversations safe. Please feel free to reach out to us anytime at [email protected] if you have any additional questions. Warmly, The Good Dog Team

Reply from Good DogApr 2, 2026

Hi Kim, We're glad you found your new best friend through Good Dog! On Good Dog, you connect directly with breeders and can communicate via messenger, phone, and video call. Our messaging platform is designed to keep everything in one place during the process of bringing your puppy home. You can access Good Dog Messenger from any web browser or mobile device — no app download is required. Breeders and buyers are able to share updates, photos, and videos through the Messenger, and communication remains available after your pup comes home. The fee you're referring to is our optional Protection & Support fee. Buyers can always choose to pay on Good Dog with zero fees by opting out of Protection & Support at checkout, although many new puppy owners find value in what it includes: -Payment Protection: Peace of mind that we'll step in to help resolve any issues that might arise. -Support: Lifelong access to our expert team, including veterinarians and behaviorists. -Puppy training & exclusive discounts: Professional training resources and savings on essentials from partners like Chewy, Rover, and BarkBox. -Platform sustainability: Helps us maintain our high standards and continue improving our platform to help more families like yours find their perfect match. If you experienced any difficulty sending or receiving messages or media, our team would love to help — please feel free to email us anytime at [email protected] and someone from our team will be happy to take care of you! Warmest wishes to you and your new pup, The Good Dog Team

Reply from Good DogFeb 17, 2026

Hi Eric, We're glad you found your new best friend through Good Dog! We appreciate your feedback about our fees and want to make sure everything is as clear as possible. The fee you’re referring to is our optional Protection & Support fee. Buyers can always choose to pay on Good Dog with zero fees by opting out of Protection & Support at checkout, although many new puppy owners find value in what it includes: -Payment Protection: Your payment is protected, giving you peace of mind that we'll step in to help resolve any issues that might arise. -Support: We provide lifelong support from our expert team, including veterinarians and behaviorists, who are here to guide you through every stage of your journey with your new pup. -Puppy training & exclusive discounts: You'll get access to professional training resources, including personalized coaching and online courses, plus exclusive savings on essentials from trusted partners like Chewy, Rover, and BarkBox. -Platform sustainability: This fee also helps us maintain our high standards and continue improving our platform to help more families like yours find their perfect match. For payments made by credit or debit card, there's an additional processing fee that goes directly to our payment processor — not to Good Dog. Buyers can opt out of this fee entirely by paying via ACH bank transfer. Sales tax is collected in accordance with state law and is not a Good Dog fee. If you have any questions about these benefits, please feel free to email us anytime at [email protected] and someone from our team will be happy to take care of you! Warmest wishes to you and your new pup, The Good Dog Team

Reply from Good DogFeb 17, 2026

Hi Eric, We're glad you found your new best friend through Good Dog! We appreciate your feedback about our fees and want to make sure everything is as clear as possible. The fee you’re referring to is our optional Protection & Support fee. Buyers can always choose to pay on Good Dog with zero fees by opting out of Protection & Support at checkout, although many new puppy owners find value in what it includes: -Payment Protection: Your payment is protected, giving you peace of mind that we'll step in to help resolve any issues that might arise. -Support: We provide lifelong support from our expert team, including veterinarians and behaviorists, who are here to guide you through every stage of your journey with your new pup. -Puppy training & exclusive discounts: You'll get access to professional training resources, including personalized coaching and online courses, plus exclusive savings on essentials from trusted partners like Chewy, Rover, and BarkBox. -Platform sustainability: This fee also helps us maintain our high standards and continue improving our platform to help more families like yours find their perfect match. For payments made by credit or debit card, there's an additional processing fee that goes directly to our payment processor — not to Good Dog. Buyers can opt out of this fee entirely by paying via ACH bank transfer. Sales tax is collected in accordance with state law and is not a Good Dog fee. If you have any questions about these benefits, please feel free to email us anytime at [email protected] and someone from our team will be happy to take care of you! Warmest wishes to you and your new pup, The Good Dog Team