Reply from Good DogJan 16, 2024
Hi Shannon,
Thank you for reaching out – we’re so sorry to hear of your dog’s medical needs. We’re glad our team has been able to work with you towards a resolution, as well as help refund the costs associated with your pup’s treatment.
As our team shared with you, every breeder in our community goes through our screening process and must meet or exceed our community standards, including our Breeder Code of Ethics and our minimum health testing requirements, before joining Good Dog. Information about our standards and screening process is included in all puppy listings on Good Dog, but you can always read more here here:
-https://www.gooddog.com/standards-and-screening
-https://www.gooddog.com/breeder-code-of-ethics
Good Dog is completely free to use, and does not charge for the service of connecting buyers with breeders. We offer buyers the opportunity to complete their payments on Good Dog with Protection & Support for a small fee that unlocks additional benefits, but this fee is completely optional, and buyers are always welcome to pay on Good Dog with 0 fees.
Again, we are sorry to hear of your dog’s veterinary needs, but are glad to hear about the dedicated care you are providing. We hope this answers your remaining questions, but please feel free to contact us at [email protected] if there’s anything else that we can help you with.
Warmly,
The Good Dog Team