Good DogReviews of gooddog.com

Reply from Good DogOct 3, 2025

Hi Kitty, Thank you for reaching out. We're sorry to hear about the health issues your puppy is experiencing and that you've been unable to reach your breeder. A member of our Care team was able to connect with you about this situation and provide more information about our On-Platform Payment Policy. When breeders and buyers connect on Good Dog, they agree to make their payments through our platform, and all buyers are made aware of this before they submit an application to a breeder. This On-Platform Payment Policy is how we keep our community safe. We understand you completed payments to this breeder outside of the Good Dog platform. As our team shared with you on October 1st, we're unfortunately unable to assist with transactions that occur outside of our platform, as we have no involvement in, visibility into, or control over private transactions. However, providing a safe and positive experience for everyone in our community is our top priority, which is why our team has taken next steps with you to ensure our standards are enforced. We wish you and your puppy all the best. Warmly, The Good Dog Team

Reply from Good DogSep 30, 2025

Hi Ben, Thank you for sharing your feedback with us. We understand you have concerns about how our standards align with AKC requirements, and we'd like to share more information our approach. Every breeder on Good Dog must go through our comprehensive screening process before joining, which includes meeting breed-specific health testing requirements and agreeing to our community standards and Code of Ethics. Our standards are designed to meet or exceed established breed health testing guidelines, and we also actively review breeders’ programs on an ongoing basis to ensure our standards are being met. We appreciate you raising these concerns. If you have specific feedback about a breeder's program, we encourage you to reach out to our team directly. You can also learn more about our standards and screening process here: https://www.gooddog.com/standards-and-screening Warmly, The Good Dog Team

Reply from Good DogSep 29, 2025

Hi Laurie, Thank you for reaching out. We're glad our team was able to connect with you about this situation and share more information about your non-refundable deposit. We understand that plans can quickly change on your puppy journey. On August 7th, you shared with the breeder that it wasn't a good time to bring home a new pup. As the breeder explained, your deposit was non-refundable, though we're happy to see she offered to apply it to a future litter whenever the time is right for you. Every Good Dog breeder sets their own payment policies, including whether deposits are refundable or non-refundable. A deposit is clearly indicated as non-refundable during the payment process on Good Dog. We encourage buyers to choose breeders whose policies align with what they're comfortable with, as we honor the agreements between breeders and buyers. Our team carefully reviewed this situation and determined that the breeder is in compliance with our Community Standards and abiding by the agreed-upon terms. Our Care team is here to support you if you have any additional questions or concerns, but we recommend continuing to work directly with the breeder about applying this deposit to a future litter. Warmly, The Good Dog Team

Reply from Good DogSep 25, 2025

Hi Ron, Thank you for sharing your experience with us, and we're sorry to hear about the challenges you've faced with your rescue. We understand you didn't connect with this breeder through Good Dog and don't have an account with us. All breeders in our community must pass our screening process and meet our community standards, including our Breeder Code of Ethics and our minimum health testing requirements, before joining Good Dog. After breeders join, we have routine check-ins to ensure continued compliance with these standards, which you can read more about here: https://www.gooddog.com/standards-and-screening We wish you nothing but the best. Warmly, The Good Dog Team

Reply from Good DogSep 21, 2025

Hi Natasia, Thank you for reaching out. We take every experience on Good Dog seriously, and we’re glad that our Care Team has been able to connect with you about this situation and take next steps. As they’ve shared with you, we take enforcement of our standards incredibly seriously and have a process in place to ensure that our standards are being met. We understand you were able to connect with our team directly already to take the first steps in this review process, so we can gather more details and thoroughly investigate this case. We'll be sure to keep you updated as we move forward with our review process. In the meantime, please don't hesitate to reach out to us at [email protected] if you have any other questions or if there's anything else we can help with. Warmly, The Good Dog Team

Reply from Good DogSep 15, 2025

Hi Chris, Thank you for taking the time to share your feedback with us. We wanted to clarify a few things that might help explain how our platform works: About Good Dog fees: On Good Dog, buyers can always choose to pay with zero fees by choosing to complete their payment via an ACH bank transfer. If a buyer prefers to use a credit or debit card, a processing fee goes directly to our payment processor, not to Good Dog. In addition, our Protection & Support fee is entirely optional. Many puppy owners choose to include it because it provides valuable benefits including payment protection, access to training resources and expert support, and professional training resources with exclusive partner discounts. This fee also helps us maintain our high standards and continue improving our platform to help more families find their perfect match. Why we recommend communicating on Good Dog: We don't require conversations to happen on Good Dog, but we do strongly recommend it for everyone's safety, so we can step in if we ever need to. Deposits: Deposits can only be sent to active breeders on our platform, and we work to support both breeders and buyers if refunds are needed. We always encourage buyers to communicate clearly with the breeder they’re interested in working with about their unique processes before any payments are sent. Reminder emails: We know the process of finding a new pup can feel overwhelming, and these emails are just friendly check-ins meant to help your journey stay on track, but you can always adjust your notification settings in your account if you'd prefer fewer updates from us. We're sorry to hear that your previous experience with our support team didn’t meet your expectations. We're always working to improve and would welcome the opportunity to discuss your specific concerns further. Please feel free to reach out to us directly at [email protected] anytime! Warmly, The Good Dog Team

Reply from Good DogSep 15, 2025

Hi Marie, We’re glad that a member of our team has already been able to connect with you and share more information about our Community Standards, Good Breeder Code of Ethics, and Policies, and how they may apply to your individual breeding program. As they mentioned, every breeder in our community must pass our screening process and meet or exceed our community standards, including our Breeder Code of Ethics and our minimum health testing requirements (linked below), before joining Good Dog. After breeders join Good Dog, we have routine check-ins to ensure continued compliance with these standards. -https://www.gooddog.com/standards-and-screening -https://www.gooddog.com/breeder-code-of-ethics -https://www.gooddog.com/good-breeder-center/good-dog-article-toc#good-dog-policies We continue to wish you the nothing but the best with your breeding program moving forward. Warmly, The Good Dog Team

Reply from Good DogSep 15, 2025

Hi Kelly, Thank you for sharing your concerns about dog health and breeding standards – these are issues we care deeply about too. Every breeder on Good Dog must go through our comprehensive screening process and meet breed-specific health testing requirements before joining our platform. We require OFA testing and other health screenings based on each breed's specific needs. Good Dog is a place for all dogs because we support the fundamental right to breed dogs and we know the future of well-bred dogs depends on responsible dog breeders. While we welcome responsible breeders of all types, every breeder – regardless of what they breed – must meet our health testing requirements and Breeder Code of Ethics, which you can read more about here: https://www.gooddog.com/standards-and-screening https://www.gooddog.com/breeder-code-of-ethics We hope this answers your remaining questions, but please do not hesitate to reach out if there’s anything more we can help with. Warmly, The Good Dog Team