Excellent
Based on 270 reviews
Graywind4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Smart Window Treatments Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beauty—because when Light Flows, Life Feels. Explore Products For Designers For Dealers Why Graywind
Graywind (graywind.com) has 270 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
270 approved reviews, newest moderated first
Don F.
Been very happy with this product... easy install, nice quality, and super performance.
Reply from GraywindJun 12, 2026
Dear Don， Thank you for your wonderful feedback! We truly appreciate your support and thank you for choosing Graywind! Best regards Graywind team
Kimberly O.
Ray from Graywind was wonderful. I had an issue with the color and he sent me samples and was patient while I looked at options. and then when the valences did not match he offered to replace to ensure they all looked the same. Excellent customer service. I will recommend to our friends! Thank you, Ray.
Reply from GraywindJun 12, 2026
Dear， Thank you so much for your wonderful feedback! Ray will be thrilled to hear your kind words. Providing excellent customer service is our top priority, and we truly appreciate your recommendation to your friends. Thank you for choosing Graywind! Best regards Graywind team
customer
They were patient - didn’t close the ticket until problem solved. Attentive. Exactly right customer service. Thank you!
Reply from GraywindJun 12, 2026
Dear， Thank you so much for your kind words! We believe a problem isn’t solved until our customer is completely satisfied, so we’re delighted to hear that our team stayed with you until everything was resolved. Your recognition of our patience, attentiveness, and commitment to service means a great deal to us. Thank you for choosing Graywind! Best regards Graywind team
D-Man
Great customer service as always. Fast shipping.
Reply from GraywindJun 11, 2026
Dear Dave, Thank you so much for your kind words! Best regards Graywind team
Stephen
Custom made shade was built to exact dimensions I specified and fit great ! The color and design was exactly as shown on Amazon. Just some minor confusion on installation but the Graywind staff stayed in daily communication and clarified everything to my satisfaction. Very pleased with our purchase !
Reply from GraywindJun 10, 2026
Dear Stephen, Thank you so much for your detailed feedback! We’re thrilled to hear that you love the blinds and had a great experience with our customer service team. Your satisfaction means everything to us, and we truly appreciate your support! Best regards Graywind team
William M.
My questions were responded to quickly and helpful. I had an excellent customer experience.
Reply from GraywindJun 10, 2026
Dear William, Thank you so much for your kind feedback. We truly appreciate your support and are delighted that you’re so satisfied with your experience! Best regards Graywind team
Geoff
Customer service very good.Product delivered quickly and is of good quality.Would not hesitate to use this company again
Reply from GraywindJun 10, 2026
Dear Geoff， Thank you so much for your kind feedback! We’re delighted to hear that you were happy with our customer service, the fast delivery, and the quality of the product. Knowing that you would choose Graywind again means a lot to us. We truly appreciate your support and look forward to serving you in the future! Best regards Graywind team
Orlando
Great customer service! Zoe went above and beyond… love my new shade looks great!!
Reply from GraywindJun 10, 2026
Dear Orlando， Thank you so much for your kind words! Best regards Graywind team
