Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official reviews

655 approved reviews, newest moderated first

Kay
Jul 5, 2023
Poor Customer Service
Im giving one star simply because no one is responding. I ordered the grounding sheet and immediately cancelled it given my Dr advised against it. no response. I tried again since the order had not yet shipped I figured it would be a quick and easy cancellation, again crickets no response. Then suddenly because I asked to cancel given they hadnt shipped I got a shipping notice. They arrived, nothing in the package on how to return, so I have once again contacted support and no response. Im guessing they do this because in the end it is too expensive to return them so most people give up and they keep your money. My email reached customer service long before they shipped so they could have easily stopped the order and refunded me right away. Now Im out of pocket and no way to return or talk to anyone.
Reply from Grounding OfficialJul 9, 2023
Dear Karen, We sincerely apologize for the inconvenience you have experienced with our customer service. We understand the frustration you must have felt when your cancellation request was not promptly addressed and resulted in the shipment of the grounding sheet. We want to assure you that providing excellent customer service is of utmost importance to us, and we deeply regret the lack of communication and delay in responding to your inquiries. We take your feedback seriously and are committed to making improvements to ensure a more efficient and responsive support system. In light of the circumstances and to rectify the situation, we have issued a full refund for your order. As a gesture of goodwill, you are welcome to keep the product and benefit from grounding at no additional cost. We believe in the positive impact of our grounding products and hope that they can still bring you the benefits you were seeking. e our processes and communication to ensure a better customer experience in the future. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team, and we will be more than happy to assist you. Thank you for bringing this matter to our attention, and we appreciate your understanding. Best regards, Grounding Official
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Stacy Broser B.
Jul 4, 2023
Customer service is A+++++!
I have used the grounding sheets for a few months. They seem to help me sleep better. The customer service is extraordinary!
Reply from Grounding OfficialJul 4, 2023
Dear Stacy, Thank you for your amazing feedback and for sharing your positive experience with our grounding sheets. We're thrilled to hear that they have been helping you sleep better and that you're enjoying the benefits of grounding. We take pride in providing exceptional customer service, and we're thrilled to hear that your experience with our team has been extraordinary. Our dedicated customer support staff strives to go above and beyond to ensure that our customers feel supported and satisfied. Your satisfaction is our top priority, and we're delighted to know that we have met and exceeded your expectations. If you have any further questions, need assistance, or would like to share more about your grounding journey, please don't hesitate to reach out to us. We're here to assist you every step of the way and ensure that you have a positive experience with our products. Thank you once again for your kind words and for choosing our grounding sheets. We truly appreciate your support and look forward to continuing to serve you in the future. Best regards, Grounding Official
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Songlady
Jul 3, 2023
Updated - original 1 star review is now 3 stars
I raised my rating to 3 stars. I cannot go beyond that because of the way this was handled initially, but the product they sent me for the huge hassle I had does seem to be helping me with sleeping and decreased muscle spasms. I have chronic pain and do notice a difference after 2 weeks on the sheet and pillowcase. So, will I buy from them again? Possibly. I am not convinced this would not happen again, and I had to fight pretty hard to get my money back. Having the free sheet and pillowcase may seem like a good trade, but it doesn't recoup the hours and stress lost due to their mismanagement of my order. So, three stars is pretty on par when combining my product and order experiences. Grounded Official. I encourage you to get to the bottom of your communication issues. One email would have stopped all of this from happening. I do appreciate you seeing this through to a resolution and that is why I will consider buying again for a family member. But I'm going to be watching your reviews here and other places to see how you are improving the customer experience. Thank you Trustpilot for providing a forum for people to trust reviews! Update: I contacted the company directly as they asked me to in their reply below. They have NOT responded, still haven't refunded my money, and the package was refused upon delivery attempt. I have continued to update my dispute with documentation. Grounding Official gives a TON of lip service, but their CUSTOMER service is garbage. I can't believe I ordered nearly a month ago and I am still waiting on a refund. Original review: I ordered a queen sheet and pillowcase, and after the 5 business days they said to expect for shipping, I checked the status. The tracking number showed the package had never left the warehouse. So I contacted the company on their website. They have to date not even bothered to reply, to let me know anything at all about the status. I was livid after spending over $130. So I started a dispute on Paypal. That was in June. I am still waiting for the company to refund my money. Instead, they sent a new tracking link and it showed the package was on the way from CHINA. No explanation, nothing. They never bothered to communicate directly with me or even within the dispute to make a statement to reassure me. Reading these reviews makes me even more angry, since the company has been completely silent about my concerns, and I refused delivery since I had NO reassurance. Thanks for nothing, Grounding Official
Reply from Grounding OfficialJul 4, 2023
Dear Kathleen, We deeply apologize for the inconvenience and frustration caused by the shipping and communication issues you encountered with your order. We understand how important it is to receive timely updates and clear communication throughout the process, and we sincerely apologize for falling short in this regard. We want to assure you that your satisfaction is our top priority, and we are committed to resolving this matter as quickly as possible. As a gesture of goodwill, we would like to offer you a full refund for your order. We believe that it's essential for our customers to have a positive experience with our products and services, and we apologize for any disappointment caused. Furthermore, when the package arrives, we encourage you to keep the product as a gift from us. We genuinely appreciate your understanding and want to make things right for you. It is our hope that you will be able to experience the benefits of grounding and enjoy the positive effects it can have on your well-being. We also want to address your concerns regarding the origin of our products. While our main factory is located in Germany, we have a smaller factory in China. We want to assure you that we have strict quality control measures in place to ensure that our products meet our rigorous standards, regardless of the manufacturing location. We have a dedicated team from Germany stationed in our Chinese factory to oversee the production and maintain the quality standards you expect from us. We understand that your trust may have been affected by this experience, and we want to assure you that we are taking steps to address the underlying issues and improve our communication processes. Your feedback has been heard, and we are committed to learning from this situation and implementing necessary changes to prevent similar issues from occurring in the future. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and ensure that this matter is resolved to your satisfaction. Thank you for your understanding, and we look forward to restoring your trust in our brand. Best regards, Grounding Official UPDATE: Dear Kathleen, We sincerely apologize for the distress this situation has caused you. We truly value each of our customers and it's disheartening to hear when we've let someone down. We understand the frustration you're feeling regarding the delay in your refund process. We have initiated the refund from our end and it's usually a seamless process. However, in rare cases like yours, it might take some time due to bank procedures. Please accept our deepest apologies for this oversight on our part and for any inconvenience it may have caused. We are sorry that your experience with us did not meet your expectations. Your feedback is extremely important, and we are using it to rectify and improve our customer service. We deeply regret that we failed to provide you with the level of service you deserve. Your satisfaction is important to us and we want to make things right. As a gesture of goodwill and apology, we are sending the bed sheets to you again for free. We hope this will help to rectify the situation and restore your faith in our customer service. With this, you can still start your grounding experience, which we believe will be beneficial for you. Once again, please accept our sincerest apologies for any stress or inconvenience this situation has caused. If you have further questions or need additional assistance, please don't hesitate to reach out. Best Regards, Grounding Official
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Bridget S.
Jul 1, 2023
Integrity and good customer service
I ordered a grounding sheet several months ago and my husband and I slept on it every night since receiving it. Neither of us felt any difference with it. I wrote to the company to let them know and they refunded our money immediately. This is excellent customer service. This company has integrity!
Reply from Grounding OfficialJul 2, 2023
Dear Bridget, Thank you for sharing your experience with our grounding sheet. We're truly sorry to hear that you didn't notice the benefits you expected, as our goal is to provide products that make a positive difference in our customers' lives. However, we're glad to know that you had a positive experience with our customer service and appreciated our immediate action to resolve your concern. Your words about our integrity mean a lot to us, as we strive to ensure our customers are satisfied not only with our products but also with the service they receive from us. Please remember that everyone's body responds differently to grounding, and some people might not notice significant changes immediately. We encourage you to continue exploring the benefits of grounding through other practices like walking barefoot outdoors whenever possible. We thank you for giving our product a try and for your understanding. Should you have any questions or need assistance in the future, please don't hesitate to reach out to us. Best Regards, Grounding Official
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Michael
Jun 29, 2023
Customer service is top shelf. Product is quality.
Customer service is a testament to professionals in business, great communication, quality product , fitted sheet ffits perfectly. Have told others about the sheet.
Reply from Grounding OfficialJun 29, 2023
Dear Michael, We're delighted to hear that you're pleased with our grounding sheets and our customer service. It's our mission to provide top-notch products and to communicate effectively with our customers. We're also thrilled that you've been sharing your positive experience with others. Word-of-mouth referrals are the highest compliment we can receive. Thank you once again for your kind words. If there's anything else we can assist you with in the future, please do not hesitate to let us know. Best regards, Grounding Official
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Gretchen
Jun 27, 2023
This may has changed my life
This may has changed my life. I have never slept without sleeping pills. Haven’t had one since using this mat. I am sleeping every night and my hip pain is GONE! The company also follows up regularly to ensure you are happy with your purchase.
Reply from Grounding OfficialJun 27, 2023
Dear Gretchen, We are absolutely thrilled to hear about your positive experience with our grounding products! It's wonderful to know that they have helped improve your sleep and alleviate your hip pain. Your satisfaction is our highest priority, and we will continue to follow up to ensure you remain happy with your purchase. We firmly believe in the benefits of grounding, and are delighted that you've experienced such noticeable improvements. Please feel free to reach out if you have any further questions or need additional assistance. We appreciate your support and are here to assist at any time. Best regards, Grounding Official
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Kenneth G.
Jun 26, 2023
Better sleep less pain
To: Grounding officials We are very much enjoying our grounding sheets. They have helped change my sleep pattern for the better. I am almost sleeping through the night! Not waking up three or four times a night. I have more energy throughout my day. I don't feel I need a nap in the afternoon. My body overall feels more pain-free. Great product
Reply from Grounding OfficialJun 27, 2023
Dear Kenneth, Thank you so much for taking the time to share your positive experience with our grounding sheets. We are thrilled to hear about the improvements you've observed in your sleep pattern and energy levels, as well as your reduction in pain. Our team works tirelessly to offer products that enhance our customers' wellbeing, and hearing feedback like yours truly reinforces the importance of our mission. Thank you once again for choosing our grounding sheets, and for your kind words. Please don't hesitate to reach out if you have any questions, need further assistance, or if there's anything else we can do to support your journey towards better health. Warm Regards, Grounding Official
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Gayle C.
Jun 25, 2023
Glad to have them!
I ordered my grounding sheets and patiently waited. When they finally arrived it took me at least 4 days to actually get them on my bed. For the last 5 nights I've been sleeping on my grounding sheet, and I do believe I'm sleeping better. I am happy to have them, as I believe in the concept and therefore this should show more positive results as time goes on. Customer service is really good with this company, very thoughtful!
Reply from Grounding OfficialJun 26, 2023
Dear Cayle, Thank you for taking the time to share your experience with our grounding sheets. We're so pleased to hear that you're noticing an improvement in your sleep. The concept of grounding indeed takes some time to show its full effects, and we're glad that you've started to experience positive results. Your patience and belief in grounding are greatly appreciated, and we're confident that you'll continue to notice even more benefits as you use the grounding sheets over time. Also, we're thrilled that you had a positive interaction with our customer service team. We strive to ensure every customer feels valued and well-supported, and your kind words certainly affirm our efforts. Please do keep us updated with your ongoing experience, and if you have any questions or need further assistance, don't hesitate to reach out. We're here to help! Best regards, Grounding Official
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