Hamilton BeachReviews of hamiltonbeach.com

I purchased an item for my grandmother as a christmas gift, when she opened it we realized charger was missing, i quickly contacted the company as soon as she opened it, they asked for a bunch of things like proof of purchase (but who’s going to keep a receipt for a gift) they then asked me to purchase a charger but i never received one so i shouldn’t have to pay for one, they then told me they can only give a charger if i have proof of purchase, or it had to be within 30 days, at this point with the pace of the responds it obviously has passed tbh e 30 days starting at the fact it was a christmas gift.

We were making hummus, which does not have very heavy/thick ingredients. We had just opened up a brand new blender and within 5 minutes the blender had broke and caught fire. I am not joking when I say that it caught on fire. Do not buy this, it cannot handle even the most basic ingredients

I called regarding my coffee maker leaking. After a lot questions they asked me to send a photo shoot the engraved machine info. Which I did. After no info I text back. Still no response. Again, the coffee maker leaked all over my counter. Poor workmanship! Why would it leak after a year purchase. Do it buy!

Great soup maker very easy to use,makes beautiful soup in 20 minutes I would recommend it

I bought their blender for $24.99, but in just 2 months of light use, it stopped working. I’ve reached out to the Customer Service Support, with the unit fit for replacement, but they will charge you for $14.99 for handling & shipping. It’s like buying a new one. I respectfully declined, telling them that I can add a few bucks to buy another one of different brand. Better avoid this brand and opt for a different one.

At first, I absolutely loved this machine. Every so often I would get the message to "clean needle." I would clean, flush, and descale with the water/vinegar solution as recommended. After about 3 months, I continue to get error messages saying "clean needle." After cleaning, flushing, descaling, unplugging to reset and doing everything suggested, the k-cup portion of the machine doesn't work...at all. I've only had it for 3 months! I'm thoroughly convinced all the positive reviews are from buyers' initial impressions and not from any sort of extended use. DO NOT buy it. You will regret it.

I was gifted an Hamilton Beach Professional mixer blender grinder. After a couple of months of use, the machine stopped working. I phoned customer services, but they were very unhelpful and said they could not assist without proof of purchase or an invoice. I then decided to investigate the issue myself and found that the coupler had disengaged from the machine. I contacted them again to ask if I could buy it as a spare part. Their reply was that this part should never come apart from the machine, so it is not available as a spare. I would never recommend anyone buy this brand of machine. Very poor build quality and very poor customer service.

Purchased a Hamilton Beach Duo coffee maker, from day 1 this product did not work correctly. Dripped all over during the day when not in use. Contacted their customer support, was treated poorly. They asked for the product to be sent back for testing and wait 15 business days after receiving for a decision for a replacement. I also emailed pictures of the malfunctions and was insulted by their conduct. I was not going to be without a coffee making for what would be over a month while they test their product was junk. I ended up throwing it away and purchasing another brand with the same type of system. This coffee maker is working perfectly, as Hamilton Beach product should have. But most importantly, I will not purchase from a company that will not stand behind its product. All done with Hamilton Beach, All Done!! Shame on them!