Hamilton BeachReviews of hamiltonbeach.com

Spent $60 on Hamilton Beach coffee maker, model 46200, in June of this year. New, in the sealed box. The cover on the carafe was broken. They refuse to replace what is probably a $2 item. How can a new/in box item not be covered by their warranty? Very, very disappointed

Worst customer service that I have seen. They market about the warranty of their products but offer nothing. Customer service is really bad. They gave us address and contact information of their authorized service centre and when we went there they said no confirmation was received. When we reached out to customer service over phone again they said they would not send any emails or confirmation and we have to deal with service centre ourselves as they have different operating procedures. Instead they offer to ship the new product where shipping fee is not included in warranty and is more than half of the products purchase cost.

I ordered a steamer. My order sat in ‘label created’ status for seven days before USPS ever received it. Customer service sent me the wrong templated responses and didn’t seem to be reading my messages. It took a full week before my package entered the mail stream. This was unnecessarily stressful, and I wouldn’t recommend ordering directly from Hamilton Beach. Forget about anyone answering the phone. I should have ordered it from a site with better customer service. Lesson learned.

This is one of the WORST BRANDS OUT THERE I have 2 different blenders and tried to blend up some already cut up carrots. Simple right? I guess not for the two blenders I been at it for an hour now and I found a small plastic piece in one the the blenders. It's really loud to and does not do the job for nothing please don't get these blenders I'm telling you it's the worst brand yet for blenders

I purchased a Hamilton Beach upright freezer from Costco in Feb 2025. I came home Aug 5, 2025 to what looked like a crime scene from defrosted berries and red juice seeping out of the freezer door on to the floor. Curtis is the company for the 1 year warranty coverage on the Hamilton Beach Freezer. I contacted them in August. Finally in October Curtis said they issued a check to me but it would take 4 to 6 weeks to receive it. I was in shock and asked WHY so long. They said the check was coming from Canada. I still don't understand why it would take so long since it is just a envelope. They just kept saying it was coming from Canada. So.... My freezer barely made it 6 months in operation, hundreds of dollars of food lost, and it's going to take around 6 months to receive a replacement check.... if I receive it at all. In this current economy not everyone has hundreds of dollars extra to buy another freezer while they wait months for the replacement check.

On 26-Sept-2025 I purchased a multicooker directly from the Hamilton Beach website, the QuikCook™ Pressure Cooker (34508MN). The product page had an advert that said “Free Air Fry Lid with Purchase” underneath the listed price. I purchased the multicooker, expecting to receive the air fryer attachment with it. I received my delivery on 8-Oct-2025. There was no air fryer attachment. Thinking that it would be delivered in another shipment or that perhaps there had been an oversight, I called Hamilton Beach on Friday, 10-Oct-2025. The representative informed me that they would not be sending me the air fryer attachment because the item should have appeared in my cart when I placed the multicooker in my cart. I spent a couple of weeks going back to the website before actually purchasing the multicooker, and the air fryer attachment was NEVER automatically added to the cart. The ““Free Air Fry Lid with Purchase” still appears on the website for the multicooker. When I told the representative that the attachment didn’t appear in my cart and asked if she could just sent out the attachment to me, she rudely refused. She kept going back to saying that the free attachment has to be in the cart in order to receive it with my order, but as I stated earlier THE ATTACHMENT NEVER APPEARED IN THE CART! This is FALSE ADVERTISING. I don’t think I’ve ever had a company refuse to accommodate a reasonable request like mine, ESPECIALLY when it is Hamilton Beach’s fault and error that the item didn’t appear in my cart. The representative refused to send me a prepaid shipping label as well for returning the item. This company is incredibly rude, unreasonable, and has no idea what customer service is. If they don’t do the right thing to remedy this situation I will never buy their brand again.

I will never buy another product from them. The product book talks about a 5 year warranty. The 5 year warranty is only for Canada. The US warranty is 3 years. I waited on the phone an hour just to hear this news. I purchase a quieter 55 Blender Series B0212CE Model 53602. Also, there is no replace part for the drive coupling. The customer service suck and this product does also. Let me apologize to Hamilton Beach for purchasing your product in the good old USA.

Very disappointed! Re: Flexbrew 49902 This product is not built to last. Purchased Feb 2024. Stopped brewing Oct 25. I called Hamilton Beach customer service and after 20 minutes on hold, all they could offer was a 15% discount if I purchased another one on their website.