Happy HeadReviews of happyhead.com

I was a customer for approximately six months, but canceled when Happy Head couldn’t deliver an order in a timely fashion. They emphasize using the product twice daily but it’s difficult to do when they dispense such an exact amount of liquid that you don’t have enough to last an extra day or two if the delivery is late. The date for my final order — auto-shipment— was June 4, and I hadn’t received it by June 20, when I decided to cancel. I reached out June 14 to check status and didn’t hear from anyone until June 19. There are plenty of companies selling similar products. I’d look elsewhere, and that’s my plan. Update: Their reply blames shipping service, but all problems occurred before the item shipped.

Wow I’m glad I’m not the only person dealing with this horrible company. Warning do not order from this company! Scammers! Ordered product the 10th of April and by the 25 they had sent me another bottle, they would not cancel order and charged my card 79 dollars. Customer service was awful would not help. Disputed charges and they still are fighting to get that money. Do not buy! Product does not work, customer service was awful now I’m making sure nobody else goes through a waste of time and money with this company.

they will spam you on text and email relentlessly. They will not tell you in advance of taking your money that you need to send photos and doctor consult and then you will have to chase them to get your money back. Stay away!! deceptive advertising practices. How can you trust a company or a product like that

The worst experience I’ve ever had with a company. During your first order, you put in what medications you want mixed into your topical. I elected dutasteride and finasteride. I also specifically stated NO MINOXIDIL. They sent me dutasteride and minoxidil. Tried to get someone to send me what I initially wanted to order and to cancel my subscription. Was told it was going to be an additional $120 for them to send a new one. No one answers emails or phone calls. My subscription was never cancelled. I was sent another order of the WRONG item again. There is no way to cancel your subscription online. No one actually works for Happy Head. It’s a scam. I’m about to file a fraud claim with my bank because I’m not sure how to get a refund, or better yet cancel my subscription. Stay away from this business!!

So I signed up for this, was inundated with automated emails about everything they were going to do. none of which they did, EXCEPT Charge my credit card. No Dr Consult in 24-48 hours, no actual product, nothing. Contacted them via their chat app, after two hours and 26 minutes of monitoring the chat there was still no response. I screen shotted that interaction. Multiple emails to them "added to my ticket" with no actual response. Facebook should be ashamed for permitting their advertising (they are my next stop) I expect this Happy Head thing will end up in a class action lawsuit, and likely fraud charges against the owners of the company. It's very much just a web page and nothing more. Prove me wrong. Adding to this review after the below response from Happy Head: "Sorry you had a poor experience with us. I see you first reached out to us Saturday, June 17th. Please keep in mind that our offices are closed during the weekend and we typically are not fully staffed in observance of national holidays, including Juneteenth this past Monday, hence the longer than usual wait. I see we have fully responded to your concerns as of Tuesday June 20th. Please reach out if you have any further questions or concerns." This is not exactly correct. I fist reached out to happy head on Wednesday, June 14th, when I placed my order. I shortly thereafter received a series of automated emails, one of which had the subject line "the Doctor." In that email, it was confirmed that a "doctor will reach out to you in the next 24-48 hours." Given the date of that email, Wednesday June 14th, the 48 hours was up before I contacted happy head on the 17th. It is a VERY simple thing to program an automated response for chatbots when offices are closed. It is a VERY simple thing to create a queue for a Dr. to review and contact customers, and for an automated email to be generated giving guidance to customers when your service does not meet expectations. While the young lady I spoke with at Happy Head on Tuesday was quite helpful, issued me a refund and cancelled my subscription without hassle, the expectation SHOULD be that Happy Head does what it says it's going to do when it says it's going to do it. Not doing so is failure. Six hours after I cancelled the account a Dr. finally sent me a boilerplate text message on their app. Again, EASY to prevent. My view on it is that the company lacks proper management strategies and effective leadership, particularly with regard to their technology assets and effective deployment thereof.

Alexander Aiona was super helpful and answered my questions quickly and efficiently. Excellent customer service!

Update:I asked you to stop contacting me because I was Not assigned anyone that could or would help. Your response below is the first time I was told that I had an assigned dermatologist. I was only getting stock emails. Update: Their response is not true - Before I wrote this review and canceled the prescription I emailed them and aske to consult with someone since they market that this is available and still as of today NO ONE has reached back out to me to discuss any of these options they speak of. I have only received stock emails stating that some one will be getting with me but NO ONE has reached to me as of today. Do not believe them and beware before using their product. I lost soooo much hair after using this. This substance dries you hair so when you comb it the hair breaks. It is also stick so when it dries on hair the hairs are stuck together like glue. Which breaks it off. The from frame of my face has broken off so much. I emailed because they advertise that your scription can be modified but no response yet. I do not recommend this product.

I asked them to pause my subscription and instead they charged me $79 for another month sending me another bottle that I didn't ask for. The product is also causing my scalp to get bad rashes. DO NOT RECOMMEND.