Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Stacy M.
I highly recommend Headway to grow and streamline your therapy private practice.
Reply from HeadwayJul 11, 2026
Hi Stacy, Thank you for the recommendation. We’re glad Headway has helped support and streamline your private practice as it grows. We appreciate you taking the time to share your experience. – Adam
MARISA U.
Easy ro use. Resolves problems timely. Would like the option to speak to a human.
Reply from HeadwayJul 11, 2026
Hi Marisa, Thanks for sharing this feedback. We’re glad the platform has been easy to use and that issues have been resolved in a timely way. We also hear your point about wanting the option to speak with a person. That feedback is helpful as we continue improving the support experience. – Adam
Heather W.
Quick response, helpful information and guidance
Reply from HeadwayJul 11, 2026
Hi Heather, We’re glad the team was able to respond quickly and provide helpful guidance. Thanks for taking the time to share your experience. – Adam
Dayra S.
My issue is the billing code. I couldn’t bill due to a change in insurance. They responded in a timely manner but wanted me to do the updated of the insurance. This is why I use headway so that I don’t have to do this part. This is the second time I have to tell the representative to do it…meaning reach out to the customer and do what needs to get done so I can sign and bill. They need to be more proactive.
Reply from HeadwayJul 11, 2026
Hi Dayra, Thank you for sharing this feedback. We’re glad the team responded in a timely way, but we hear you that billing and insurance updates should feel easier to work through — especially when they impact your ability to sign and bill. Your feedback around more proactive support is helpful, and we’ll share it with the team as we continue improving the provider billing experience. – Adam
Desiree C.
So far the onboarding has been great. I'm still working towards seeing clients on the platform.
Reply from HeadwayJul 11, 2026
Hi Desiree, We’re glad to hear onboarding has been a positive experience so far. Thanks for sharing this as you continue getting set up and moving toward seeing clients on the platform. – Adam
AM
I love Headway. I even like the way things are being more streamlined with the notes. I’m a full time employee and it’s hard to make time for everything so saving time on notes is a life saver! I had the chance to interact with Premier support service and they were kind. I do feel it is important for the clients to be heard but I appreciated that no assumptions were made and there was time taken to listen and understand all parties involved. Having a platform that shows up for both its employees and clients is relieving.
Reply from HeadwayJul 10, 2026
Hi AM, Thank you for sharing this so thoughtfully. We’re glad the notes tools have helped save time and that Premier Support made the experience feel kind, fair, and balanced. Supporting both providers and clients well matters, and we really appreciate you recognizing that effort. – Adam
Yvette N.
I use headway for 2 things my therapy and my daughter's. My experience is great! My daughter's experience was horrible. They always put i. Wrong insurance and stated my daughter's insurance was inactive, which is not true. Had to cancel my daughter's counseling.
Reply from HeadwayJul 11, 2026
Hi Yvette, Thank you for sharing this. We’re glad your own experience has been positive, but we understand how stressful it can be when insurance information creates confusion or interrupts care for a family member. We’d like our team to review what happened with the account details. Please reach out here so we can look into this further: https://care.headway.co/contact – Adam
Korinta R.
This app makes it easier to filter my needs to find a mental health therapist who offers specific treatment such as EMDR.
Reply from HeadwayJul 10, 2026
Hi Korinta, We’re glad the app made it easier to search for the type of support you were looking for. Being able to filter by needs and specialties is an important part of finding the right provider fit. Thank you for sharing your experience. – Adam
