HeadwayReviews of headway.co

Reply from HeadwayJul 10, 2026

Hi, We’re so glad to hear Colleen has made such a positive impression. Thank you for taking a moment to share this kind feedback. – Adam

Reply from HeadwayJul 10, 2026

Hi Derek, We’re so glad getting set up was a great experience and that you connected with a provider who feels like a strong fit. Thank you for sharing this — we’re grateful to be part of helping you find care. – Adam

Reply from HeadwayJul 11, 2026

Hi, Thank you for sharing this feedback. We’re glad the issue was ultimately resolved, but we understand that waiting longer than expected and dealing with cost confusion can be frustrating. We appreciate you taking the time to share your experience, and we’ll use this feedback as we continue improving the support process. – Adam

Reply from HeadwayJul 10, 2026

Hi Robb, We’re glad to hear the team has been prompt and helpful when issues come up. Thanks for taking the time to share your experience. – Adam

Reply from HeadwayJul 9, 2026

Hi Philip, We’re sorry to hear this concern. Feedback about provider conduct and care quality is taken seriously, and we want to make sure concerns like this are reviewed by the appropriate team. Please reach out here with any additional details so we can look into this further: https://care.headway.co/contact – Adam

Reply from HeadwayJul 9, 2026

Hi Jacob, We’re glad to hear Harry was so helpful. Thanks for taking a moment to recognize the support you received — we’ll make sure this feedback is shared with the team. – Adam

Reply from HeadwayJul 9, 2026

Hi Keith, Thank you for sharing this. We’re sorry for the frustration and delay around the incentive review. We understand how disappointing it is when expectations around a joining reward do not match the final eligibility determination. After reviewing your account, our team completed the incentive review and issued the applicable reward available to your account. We’ve also documented the feedback around campaign clarity and communication timing, as that experience should have been clearer from the start. – Adam

Reply from HeadwayJul 9, 2026

Hi Jeanne, We’re so glad Headway has helped make things easier for your practice. It’s great to hear the scheduling, billing, insurance support, and documentation tools have been useful and helped save time. Thank you for sharing this — we’re grateful to support your work. – Adam