Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Cheri T.
Got back to be right away and told me what to do to move forward. Thanks
Reply from HeadwaySep 5, 2026
Hi Cheri, Thank you! Got back quickly with clear next steps — that's exactly what we're here for. – Adam
Kristen B.
quick response from customer service team via email. I also appreciated the written detailed response as they continued to work on my issue outlining detailed findings and next steps how they were resolving. I would love to have a phone number to talk to a customer service rep that would be idea.
Reply from HeadwaySep 5, 2026
Hi Kristen, Thank you for sharing this! We're glad the support team was quick and detailed in working through your issue — that's exactly the standard we aim for. We hear you on the phone option, and it's feedback we take seriously. – Adam
Christy B.
I have been on Headway since 2021 and they truly help make focusing on what matters, helping people, rather than focusing on billing and insurance. It is such a reliable service.
Reply from HeadwaySep 5, 2026
Hi Christy, Thank you for this! "Helping people rather than focusing on billing and insurance" — that's exactly what we're here for, and hearing it put that way means a lot. – Adam
Kristin L.
Super easy to use. Helpful resources.
Reply from HeadwaySep 5, 2026
Hi Kristin, Thank you! Easy to use and helpful resources — both great to hear. We're glad you're finding your way around. – Adam
Sally D.
I love the platform and ease of use for the clients as well as me as the provider. I like all of the additional help and support, along with the continued education options. I would like to be paneled with more insurances, but overall like the ease of use of the notes options as well.
Reply from HeadwaySep 4, 2026
Hi Sally, Thank you for this! Ease of use on both sides, helpful support, CE options, and notes — we're glad those are landing. We hear you on more insurance options and continue to add payer partnerships. – Adam
Melissa R.
Headway makes working with insurance companies a breeze and compensates fairly.
Reply from HeadwaySep 4, 2026
Hi Melissa, Thank you! "Working with insurance companies a breeze" — five years in and still saying that means everything. We appreciate you. – Adam
Pam S.
Ease of use and consistent production. I would like to see improved and more intuitive EHR capabilities as we are encouraged to use it.
Reply from HeadwaySep 4, 2026
Hi Pam, Thank you! Ease of use and consistent production — and we hear you on the EHR. Making those capabilities more intuitive is on our roadmap and feedback like yours helps us prioritize. – Adam
Patricia B.
I’m very grateful to Headway to let clients use their insurances in order to get therapeutic care in the long run.
Reply from HeadwaySep 4, 2026
Hi Patricia, Thank you for this — enabling clients to access therapeutic care through their insurance is at the heart of why we built Headway. We're grateful to have you as part of that. – Adam
