Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Fanny G.
Fair compensation, helpful note aids, reminders, support team
Reply from HeadwaySep 4, 2026
Hi Fanny, Thank you! Fair compensation, helpful notes, reminders, and a great support team — glad all four are working well for you. – Adam
Stephen A.
Headway makes credentialing with insurance companies seamless and painless, something that most therapists dread handling. They also provide the tools to make the mechanics of the business side of practice nearly frictionless. I appreciate all the free CE training available, too.
Reply from HeadwaySep 4, 2026
Hi Stephen, Thank you for this! "Seamless and painless credentialing" from someone who joined specifically for that reason — and a shoutout to the CE training — is exactly the kind of feedback that means the most to us. – Adam
constance A.
Due to not getting referrals of clients to be seen in sessions by me.
Reply from HeadwaySep 4, 2026
Hi Constance, Thank you for this — we hear you on referrals. Patients on Headway search by accepted insurance, specialization, and personal preferences, and we're actively investing in patient marketing, physician partnerships, and insurance company partnerships to drive more traffic to provider profiles. We'd love to walk through ways to maximize your visibility on the platform. Please reach out so our provider success team can follow up: https://care.headway.co/contact – Adam
Dana
Any of the very little issues my clients have had were rectified quickly , there is minimal extra time spent outside of session completing notes.
Reply from HeadwaySep 4, 2026
Hi Dana, Thank you for this! Quick issue resolution for clients and minimal time on notes after sessions — those are exactly the outcomes we're building toward. It means a lot coming from someone as active on the platform as you. – Adam
SL
The AI for transcription, built-in forms, higher pay rate, and helping to manage medical records with clear protocol are dependable and efficient. Very satisfied. But why are you guys not efficient in attracting referrals compared to other platforms??
Reply from HeadwaySep 4, 2026
Hi Seon, Thank you for this! We hear you on referrals: patients search by insurance, specialization, and preferences, and we're actively investing in patient marketing and partnerships to drive more traffic to provider profiles. Reach out if you'd like to walk through ways to maximize your visibility: https://care.headway.co/contact – Adam
Tatiana D.
They pay the highest rates but you can’t bill for groups.
Reply from HeadwaySep 4, 2026
Hi Tatiana, Thank you! We're glad the rates are landing well. Your feedback on group billing is noted — we'll make sure it gets to the right team as we continue building out the platform. – Adam
Yvonne C.
Simplicity of use, organization, library, tools
Reply from HeadwaySep 4, 2026
Hi Yvonne, Thank you! Simplicity, organization, library, tools — you just hit four of our favorite things to hear. Glad it's all working well for you. – Adam
Robyn G.
The ease of documentation is amazing.
Reply from HeadwaySep 4, 2026
Hi Robyn, Thank you! Easy documentation is something we're really proud of — glad it's been a standout for you. – Adam
