Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
2,418 approved reviews, newest moderated first
Brandie G.
Great communication, ease of using, collaborative with the clinicians, the AI is the best!!!!
Reply from HeadwaySep 4, 2026
Hi Brandie, Thank you for this! Great communication, ease of use, and — especially — the AI being the best? That's the kind of feedback that pushes us to keep going. – Adam
Christina D.
It is so user friendly
Reply from HeadwaySep 4, 2026
Hi Christina, Thank you! User-friendly is always what we're aiming for — glad to hear it. – Adam
Bhadreshkumar D.
Please contact me
Reply from HeadwaySep 4, 2026
Hi Bhadreshkumar, We'd like to help — we've escalated your concern and a member of our team will follow up with you directly. In the meantime, please don't hesitate to reach out to us as well: https://care.headway.co/contact – Adam
Moe V.
Exceptional training , superb AL and customer service help. reliable platform.
Reply from HeadwaySep 4, 2026
Hi, Thank you for this! Exceptional training, great AI tools, and reliable support — we're glad it's all coming together for you right from the start. – Adam
Jaime
Easy to use.
Reply from HeadwaySep 4, 2026
Hi Jaime, Thank you! Simple and easy to use — glad to hear it. – Adam
Mariah C.
The email response team at Headway were quick and responsive. They were polite and professional. They were thoughtful and kind.
Reply from HeadwaySep 4, 2026
Hi Mariah, Thank you for these kind words! Quick, responsive, polite, professional, thoughtful, and kind — we'll make sure the team sees this. It means a lot. – Adam
Tri T.
Timely and thorough response.
Reply from HeadwaySep 4, 2026
Hi Tri, Thank you! Timely and thorough is exactly the standard we aim for — we appreciate you sharing it. – Adam
angelo
The best Psiquiatric Doctor services, and headway best patient support.
Reply from HeadwaySep 4, 2026
Hi Angelo, Thank you so much for sharing this! We're glad both the care experience and our support have been a great match for you. – Adam
