Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hear.com
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location.At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service.We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home.We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award.Visit www.hear.com for more information.
hear.com (hear.com) has 2,023 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Recently I bought new heating aids from Hear.com. They are digital which I wanted after a bad experience with the batteries in that kind. Both batteries died within 10 mins of each other while I was driving and depending on my phone for directions. These aids are charged overnight, I hear very clearly. I love them.
Reply from hear.comOct 29, 2021
Hi Trudy! Thank you so much for taking the time to leave us an online review. We are thrilled to know that you are enjoying your new hearing aids and loving that they charge overnight. I am happy to learn that they have improved your hearing and have given you clarification. Should you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist
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Kelly N.
Will not help with faulty hearing aids once they are ordered.
I had purchased my hearing aids from hear.com in November of 2020 and since then I have had to return them 4 times in less than a year due to them continually malfunctioning. I have tried to get help from hear.com to get a new pair or help me out with the hearing aid company but now that they have their money, they refuse to help me out and have literally told me to hang tight and "ride it out" while I pay these off. I am paying $6,000 for these awful aids and they are obviously vital to my everyday life, yet I can't do anything about it or get a different pair. Beware using this company!
Reply from hear.comNov 5, 2021
Hi Kelly. Thank you for bringing your concerns to our attention. We do advertise our 45-day trial as no-risk meaning you are able to return your hearing aids for full refund within those days. We have done many studies that have shown that 45 days is the right amount of time for our customers brains to adjust to life with hearing aids. I do understand that you have had difficulty with your devices and have had to send them back for repair multiple times. They were sent out on 5/28/21 and 8/13/21 where the issues were fixed each time. Then they were recently sent back on 10/29/21 where a rapid exchange took place. This means you received a new set of devices. After the last pair were sent back to the manufacturer, a diagnostic test was run. It was found that there was excessive wax and moisture build-up in the devices. With hearing aids, general maintenance is needed to keep them in good working condition. Hearing aids are microcomputers and when they are in environments with moisture it can potentially cause issues. Also with ear wax build-up, this can also cause them to stop working. Changing domes and wax filters on a semi-regular basis is a simple solution to prevent this from happening.
I do apologize for the negative experience you have had but please know we have been doing everything in our power to help you and your devices to perfect working condition. We understand that hearing aids are not only a lifestyle adjustment but also an investment and we want you to be happy with your purchase. If you have any further questions or concerns, please reach out to us!
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Michele P.
As soon as my husband put them in he loved them
As soon as my husband put them in he loved them. He has had hearing aids for 5 years and won’t wear them. He said they are tinny. These are crystal clear. He loves them he puts them in every morning and wears them all day without me asking to put them in. What a difference for us he hears me when I say something now and I don’t have to repeat it two or three times and then Yell. He is now involved in conversations that he has. not hear in so long! All our friends have noticed the difference.
Reply from hear.comOct 22, 2021
Hi Michele! Thank you so much for taking the time to leave us a review. We are absolutely ecsatic to learn that your husband loves his new hearing aids and can participate in conversations now. This is also good news for you not having to repeat yourself or yell to be heard. We love success stories about how hearing aids have greatly and significantly improved ones hearing, it's why we do what we do. We believe to hear well is to live well. Please reach out to us if you need anything. Happy hearing! - Sami, Customer Success Specialist
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Sandra
Integrity, ethical and professional -- that's my experience!!!
To experience an organization doing what they promise and staying in communication with you while you go through a major shift in your life was amazing.
From the first contact, to phone call follow-ups, receiving a complete package with hearing aids, iPad, charger, instructions and have a live, unrushed, full attention person working with me were so reassuring.
Then, to have heard the first sweet sounds from our 8th grandchild (wondering what I had missed in the past), hearing my nails clicking on the keyboard, not having to ask to turn the tv up, listening to all the sounds in the SE Kentucky mountains (birds, creeks, trees singing, leaves falling in a gentle crackle), and knowing that this would continue. Listening to conversations and not missing out on what was said or asking someone to repeat it -- all with assurance that any problems would be resolved at request.
I have very small ears and, thus, small ear canals. The first few days, I had a problem with keeping the aid seated properly in my ear. At the second tele-visit, I had already received the correct size pieces, I was walked through changing the hearing aid to fit my ear better. Since then, no problems -- they stay in place.
If you are worried, doubtful, or just scared (as I was a bit), just give them a try. You get a 45 day free trial before you are charged anything! I was so impressed.
Hear.com has made good on reassuring me that their are ethical companies with people of integrity still out there. They truly are wanting to help us hear.
Thank you so very much. So happy I made the first call.
Reply from hear.comOct 14, 2021
Hi Sandra. Thank you so much for taking the time to leave us an online review! We are absolutely delighted to know that you have not only enjoyed your new hearing aids but was also impressed by our services. We strongly believe to hear well is to live well and because of this, it is our mission to help everyone we can be on a journey to better hearing. We understand that hearing aids are not only a lifestyle adjustment but also an investment and we want to make this process as seamless as possible and be with you throughout your hearing experience. I am happy to learn that your hearing aids have improved your hearing and being able to hear your grandchildren, the trees sing, and not miss out on conversations is a magical feeling to gain back. We appreciate your positive feedback and your success story. This is why we do what we do. As you already know, if you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist
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richard G.
Very efficient with scheduling
Very efficient with scheduling. Thorough with reminding you of your appointment. Pretty easy in and out with assessment and fitting. To the point information. Good listener (my tech.). One of my aids quit working they ordered 2 brand new ones had them in about a week. So far aids are working great.
Reply from hear.comOct 4, 2021
Hi, Richard. Thank you so much for taking the time to leave us an online review. It makes us very happy to know that you enjoyed our services. I am sorry to hear that your hearing aids quit working but I am happy to learn a new set was ordered for you and that they are working great. Please do not hesitate to reach out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist
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Maraea J.
Kudos to Hear.Com
I am thrilled with my Phonak hearing aids. The consultations and follow-up care was efficient and very helpful. Learning how to navigate my way through the technology on my phone was awesome and of course, having the ability to hear clearly again has changed my life.
Reply from hear.comSep 29, 2021
Hi, Maraea! Thank you so much for taking the time to leave us an online review. We are absolutely thrilled to know you are loving your new Phonak hearing aids and that you have enjoyed the services by us and your provider. It makes us happy to know that your hearing aids have changed your life and that you are taking advantage of the app features. Please do not hesitate to reach out to us should you need anything. Happy hearing! -Sami, Customer Success Specialist
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Daniel B.
The whole experience with hear.com was…
The whole experience with hear.com was the best customer service I’ve ever had, the rep. Jade Teixeira was so great that I was happy with hearing aids even before I can get them so to make the long story short, everything was excellent from beginning to end.
Reply from hear.comSep 17, 2021
Hi, Daniel! Thank you so much for leaving us a review. We are so happy to hear that you enjoyed our customer service and I will be sure to pass along the positive feedback to your consultant, Jade. Even though we did not fit you with hearing aids at this time, please keep us in mind for the future! -Sami, Customer Success Specialist
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Dena L.
I’m so disappointed with the hearing…
I’m so disappointed with the hearing aids. To start with the model which is listed as the Signia Model Horizon X on my paper doesn’t exist anywhere in the Signia model list. And the fact that my hearing aids currently do not work so I have to go back to the Audiologist to see why. The last time this occurred it was because the set up was wrong. I just wanted hearing aids that had great technology but the Signia app is a so unreliable that most days if I do get them paired they don’t stay connected. Now I’m stuck with the expensive unreliable hearing aids that don’t even work half the time because of blue tooth pairing issues and no reliable app.
Reply from hear.comSep 16, 2021
Hi, Dena. Thank you for taking the time to voice your concerns. I am very sorry to learn that you have been having difficulties with your hearing aids. I would first like to clarify that the hearing aids you are wearing are called Horizons. The reason you are unable to find it on Signia's model list is because this is our own hearing aid. It is manufactured by Signia, but we are the only ones that can sell it. Also, Horizon's have their own app so you do not need to use Signia's app to pair your devices. This is most likely why your hearing aids do not stay connected. I called and left you a voicemail because I would love to schedule you a video care call with one of our in-house Audiologists. In this appointment, they will be able to walk and talk you through pairing your hearing aid devices properly. This way you can have the appointment from the comfort of your home and not have to drive back to your provider's office. We want to make sure that your hearing aids are in perfect working condition so I look forward to hearing back from you! -Sami, Customer Success Specialist
