Great
Based on 6,611 reviews
Hello Alpha4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Suzette
Happy with alpha
Reply from Hello AlphaApr 12, 2023
Hi Suzette, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Erica
I recently used Alpha Medical and was extremely impressed with their online healthcare service. The team was attentive, professional, and took the time to listen to my concerns. I appreciated the thorough follow-up and prompt communication. Although it's not the same as visiting a doctor in person, Alpha Medical's service is the next best thing. I highly recommend this service to anyone looking for quality healthcare from the comfort of their own home. Thank you, Alpha Medical, for providing such excellent care!"
Reply from Hello AlphaApr 12, 2023
Hi Erica, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Quick Response and Quick Care - I really appreciate it!
Reply from Hello AlphaApr 12, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
I still haven't heard back about my prescription. If it's gonna be continuing or not.
Reply from Hello AlphaApr 12, 2023
Hello! Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
customer
I recommend Alpha to anyone who is looking for excellent customer service with Doctors who have your best interest in mind.
Reply from Hello AlphaApr 12, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Excellent customer service from my Dr. and NP. I highly recommend Alpha!
Reply from Hello AlphaApr 12, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
customer
Ease of access and they offer a great service.
Reply from Hello AlphaApr 12, 2023
Hello! Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Denise D.
Unfortunately I dont like giving bad reviews so if I do its for a valid reason. I was issued a prescription for heartburn by Amazon Pharmacy which was streamlined and very easy however! Getting a pre authorization by the physician is impossible and getting hello alpha to answer the phone is also impossible and getting them to respond to email is impossible so they are a bad business with horrible customer service i do not advise using them unless they make right on this… i have tried reaching them through their “ secured “ portal… i got a generic unhelpful response
Reply from Hello AlphaApr 12, 2023
Hi Denise, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
