Hello AlphaReviews of helloalpha.com

Reply from Hello AlphaDec 20, 2022

Hi Rebecca, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Reply from Hello AlphaDec 20, 2022

Hi Heidi, Thank you for bringing this to our attention. We’re continuing to experience high demand for our services, resulting in longer wait times. Please allow time for your clinical team to respond on our secure messaging platform. This is to respect your privacy and ensure your care is safe and effective. We appreciate your patience while we work to scale our team to meet this demand. We hear you, and expect to resolve these delays soon.

Reply from Hello AlphaDec 19, 2022

Hi Marissa, Thank you for bringing this to our attention. We handle all prescription management requests through our secure messaging platform. This is to protect your privacy and ensure we have all relevant information and access to your prescription details. Although there are longer wait times for responses to messages, we assure you that your clinical team will answer your questions. We appreciate your patience and understanding as we work to resolve delays.

Reply from Hello AlphaDec 19, 2022

Hi Amy, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you and look forward to your next visit with us.

Reply from Hello AlphaDec 19, 2022

Hi Tonya, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you, and look forward to your next visit with us.

Reply from Hello AlphaDec 19, 2022

Hi Kayla, Thank you for bringing this to our attention. We handle all prescription management requests through our secure messaging platform. This is to protect your privacy and ensure we have all relevant information and access to your prescription details. Although there are longer wait times for responses to messages, we assure you that your clinical team will answer your questions. We appreciate your patience and understanding as we work to resolve delays.

Reply from Hello AlphaDec 16, 2022

Hi Sabrina, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Reply from Hello AlphaDec 16, 2022

Hi Ashton, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your care team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.