Hello AlphaReviews of helloalpha.com

Reply from Hello AlphaDec 15, 2022

Hi MP, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Reply from Hello AlphaDec 15, 2022

Hi, Thank you for bringing this to our attention. If you haven’t already done so, please send a secure message to your support team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Although there are longer wait times for responses to messages, we assure you that our team will address your concerns. We appreciate your patience and understanding as we work to resolve delays.

Reply from Hello AlphaDec 16, 2022

Hi Cha'Von, Thank you for sharing your continued feedback with us. We appreciate you letting us know how we can improve our service. We take your feedback seriously and will share it with the team. We are unable to provide a response to your specific concerns in a public forum. This is in consideration for your protected health information, privacy and safety. If you haven’t already done so, please send a secure message to your support/clinical team via our secure platform. This is to respect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. Additionally, this will ensure we have access to all relevant information and account details. It may be helpful to know that messages are prioritized based on medical urgency and the order received. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions.

Reply from Hello AlphaDec 14, 2022

Hi Erica, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’ll also share this wonderful message with Dr. Gretkowski! We’re grateful for patients like you and look forward to your next visit with us.

Reply from Hello AlphaDec 14, 2022

Hi Amber, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’ll also share this wonderful message with our provider team! We’re grateful for patients like you and look forward to your next visit with us.

Reply from Hello AlphaDec 14, 2022

Hi Renae, Thank you so much for sharing your experience and for your kind words! We appreciate the time you took to leave this review. We’re grateful for patients like you, and look forward to your next visit with us.

Reply from Hello AlphaDec 12, 2022

Hi Katelyn, Thank you for bringing this to our attention. Please send a secure message to your provider for all clinical concerns. This is to respect your privacy and ensure we address any medical concerns appropriately. Although there are longer wait times for responses to messages, we assure you that your provider will answer your questions. If you are experiencing a medical emergency, please seek immediate care or call 911. If you’re in a mental health crisis, please contact 988. Our service is not intended for emergency medical situations.

Reply from Hello AlphaDec 12, 2022

Hi Eve, Thank you for sharing this feedback with us. We appreciate you letting us know where we can improve our service. We understand that price increases can be challenging. These changes enable us to better serve our patients, add additional providers to our platform to meet demand, and support new partnerships. Please keep in mind that you may request to cancel your membership at any time. You won’t be charged the new rate until your next renewal date, and you’ll receive an email notification 5 days before you are charged. For more information, please read our FAQ page.