Tomo MortgageReviews of hellotomo.com

Three things really stood out to me with Tomo: 1. Low rates and no lender fees. Frankly - they beat all the other quotes I had. . . 2. Super helpful service. The Loan Officer was great in getting me into the right product and rate. 3. Digital experience. I felt like I had some control over the process - as their platform allowed me to know what was outstanding and send in any necessary materials. In short - best in place service for the mortgage space.

Tomo was the best rate I could find. My real estate agent warned against using an online lender but the process was smooth start to finish. Great communication and closed on time.

HORRIBLE experience dealing with Tomo. From the beginning of the loan application process, Jack assured me Tomo could finance me with a better rate than the first lender I applied with do I proceeded, as I obviosly wanted the best rate possible. Jack got rude and dismissive when I kept following up because my closing date was approaching and they were moving too slow. So I asked for a supervisor and got Aaron. He was even worse, accusing me of being unethical because I was applying with mortgages with 2 companies! Finally, I got to his supervisor Jacob, who apologized and assured me they would get their sh*t together and then I never heard from him again!! They strung me along throughout the process, moving VERY slowly, telling me I was pre-apporoved, conditionally approved, approved, and finally cleared to close. Then 3 days before my closing they tell us that we are no longer cleared to close, then drug their feet before changing the terms of my loan (telling me I needed $30k more to close), then asking for more documents the evening before my closing!!! Thank God I had an alternative mortgage company ready, because Tomo would have cost me my home and my $10k earnest money 😡 To make matters worse, they were rude and unprofessional on several occasions throughout the process. I would NOT recommend gambling your chances of financing with this company. Now in hindsight, I see many other people have had almost the same exact experienceas me. Tomo's promised lower rates are bait and switch....its not worth gambling with them and risking losing your house and money!

I can't say enough great things about my experience with Tomo. They were helpful, answered all my questions, quick and efficient. James and Jasmine were a great team. I'd absolutely recommend TOMO for your mortgage needs.

I recently completed my mortgage with Tomo and couldn't be more impressed. This is genuinely how the mortgage process should work. Unbeatable Rates The rates were exceptional - easily at least 1% cheaper than the nearest competition. When the title companies saw the numbers, they were visibly shocked. In today's market, that kind of savings is absolutely game-changing. Smart AI Support Tomo's AI handles all the mundane, repetitive tasks brilliantly. The automated support worked seamlessly for standard processes, making document submission and status updates effortless. There's definitely room for improvement on edge cases, but for 90% of the journey, the AI was spot-on and saved me countless hours. Human Touch When It Matters Here's where Tomo really shines: when the AI encountered something it couldn't handle, real humans stepped in immediately. The "human in the loop" approach works perfectly. The team was genuinely customer obsessed and reachable at all hours - nights, weekends, whenever I needed them. They were responsive, knowledgeable, and clearly cared about getting things right. Effortlessly Easy Bottom line: everything was just easy. No bureaucratic nightmares, no endless phone trees, no frustrating delays. Tomo has figured out how to blend cutting-edge AI with exceptional human service to create an experience that actually respects your time. Highly recommended for anyone looking for a modern, efficient, and genuinely customer-focused mortgage experience.

Had a great experience with Tomo. First of all they were the most competitive rate I recieved without needing to haggle and play chess with the Loan officer. The fees were outstanding also. Overall nobody touched them on pricing. Once we decided to go with Tomo, their online process was clean and efficient. Jack Hanley and Paige Fields were great to work with. Highly recommend Tomo and will no doubt be using them again in the future.

Easy to work with, quick responses, great communication.

Got the best rate and my team was great! Had a little bump as was ready to close but all was worked out and I was made whole for the delay. Communication was great as was always available even on weekends!