Average
Based on 625 reviews
heyabby.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box.Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey.Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
heyabby.com (heyabby.com) has 625 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
625 approved reviews, newest moderated first
Marcco L.
Still haven't received contact back in regards to the whole top piece being damaged due to shipping. Awful experience. Want to like the company but being ignored for weeks by Kayla is pretty unprofessional. The entire top piece is destroyed. I've sent multiple emails with nothing back.
R. Al S.
The actual product is fantastic. The problem is a quality assurance since the manufacturing of it is inconsistent. There are usually alignment gaps (some can be solved), and some people report some malfunction or common issues. The problem I have is with the stocking, listing, and the accessories that are always sold out and not restocked. I have been waiting for accessories such as the trellis starters kit, trellis nets, the bud cam, the bloom lights, nano airstone, and other accessories, but they have been out of stock forever and no sign of restocking. Customer service is very generic, and the 1 on 1 assistance is basically non existent. You can communicate with them and they will get back to you. But there is no live support. Also one of my boxes was purchased on Amazon and was supposed to be the OG Pro but I received the 420 pro. So now I have 2 420 pros instead of having a OG Pro. I am concerned about parts, after a while. Is the accessories are always out of stock and sold out, what if I need maintenance parts or exchange part, such as a new USB hub if it’s defective or any other part. Over all though the actual box is fantastic. I would recommend using your own nutrients, but the hey Abby nutes will do the job. For a new or inexperienced grower looking to start small or to learn, it is excellent.
Jeff G.
I can never buy the things I need always out of stock very discouraging when you are trying to make your plant grow
Michael M.
1st grow went ok. Accidentally let the subscription lapse and now I’ve been unable to rejoin the subscription for 8 months now. It continually says sold out. They also will not sell the grow cups so now I have a useless grow box.
Terence
Customer service is non existent. It took months to resolve a dispute related to an order that I never received. They said I had to make a claim through the shipping company, which was their agent - not mine. Also, it has been over 6 months since they have had the hydroponic baskets in stock. Can’t use their OG Pro without it. Had to make my own, because I got tired of have a $1,000 decorative box sitting in my garage. Also, don’t buy the humidifier. It never works. Extremely glitchy. Spider Farmer and other companies have DIY parts where you can put together your own fully automated system for around $400.
Jesse G.
Have been waiting on restock or any form of update for the last 4 months. Zero communication just repeated auto answers. Company must be shutting down for them to have no answer to when supplies will be available or grow boxes
Steven D.
Very responsive with my order!
Amy G.
Nothing seems to work properly on this machine. The pump never worked and now the lights don't go on and off at the set times. Should have bought a Vivosun.
