Robert L.
Nikki helped me to login to my portal…
Nikki helped me to login to my portal with perfect precision. Thank you, Nikki!

Excellent
Based on 572 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Robert L.
Nikki helped me to login to my portal with perfect precision. Thank you, Nikki!
Robert H.
Excellent job! Thoughtful and kind. I appreciate your expertise.
Gary
Valerie was absolutely great. She was empathetic to my needs and was excellent at finding a path to address the problems that I presented to her. And even though we couldn’t completely address the problems while we were on the phone, she definitely instilled confidence in me that she would stay on the problems and enlist whatever help would be required to get me the answers I needed. Oh, and she has a terrific Sense of Humor which definitely helped the tenor of the conversation.
Steve S.
Maurice was excellent...He was very understanding of my frustrations with Horizon Trust not being able to post some payments. Prior, I have really struggled with Horizon Trust but I think Maurice helped that. Well done ! Steve Stange
Jeff S.
Mira was professional and efficient! The customer service has been outstanding!!
Gregg H.
Mira did a great job this morning helping me to track recent correspondence and confirm receipt and status of necessary documentation for a very time sensitive investment. I received a very timely call back as promised with answers to all my questions including the approval and processing time for funding. Thank you!
B M.
Mira was very kind and patient to explain the process as well as politely confirm my identity as per company policy. She even offered to wait online until I confirmed receipt of the forms I requested via email. I hope all company agents are as pleasant and effective as Mira.
CB
Amazing Customer Service!!