Debora B.
Awesome Customer Service
She was very knowledgeable, efficient and courteous.

Excellent
Based on 572 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Debora B.
She was very knowledgeable, efficient and courteous.
david B.
I am a regular Horizon Trust client, and hold a Self-Directed 401-K with and through them. I have had consistently great customer service response with Horizon since joining them in 2021. Today's call with Taddie was no exception. Taddie was very polite, patient, professional, and genuinely helpful. She set up and scheduled a more in-depth tele-conference with one of their specialists for the following day. I greatly appreciate Taddie's great service and concern! Taddie is among many HT specialists who have helped me with professionalism and courtesy over the past 2 1/2 years. I recommend Horizon Trust without hesitation to other entrepreneurs whom I interact with regularly. Indeed, I recommend Horizon Trust enthusiastically, and without reservation!
Romeo M.
Cami was very professional throughout our transfer of funds.
JEREMIAH PROPERTY M.
Super helpful, polite, professional and truly cared about getting things taken care of. Very satisfied.
Unhappy In O.
Alliance shield directed us to Horizon Trust. He said we are moving money, and didn't say it was a transaction. Horizon used the exact same words, even though they had an invoice in front of them. They said nothing about $45.16 per coin. We lost over $200,000.00 in the deal. Horizon called to verify the transaction without saying anything about the transaction. Never updated our account down, so they could charge for the full amount we deposited.
Reply from Horizon TrustDec 28, 2023
As a passive custodian, we execute transactions based on client instructions. We want to emphasize that we do not provide investment advice or assess the suitability of investments for our clients. Our role is purely procedural, and we do not provide investment advice. Additionally, we take your concerns seriously, and we will review our communication procedures to ensure greater clarity in the future.
Gloria Lynn G.
Amber explain the procedure on how your company works, step-by-step. I reached out to Amber when I had a problem getting my money to invest in a property and time was of the essence, she help me get the money to the closing door without a problem.
Vladimir T.
Jessika Soto is AWESOME!!!! Whenever I have an issue or complex challenge. I can always count on Jessika to get the job DONE! She always goes above and beyond to make sure my requests are met in a timely fashion.
Chris N.
Quick response to questions Trust provides help walking through transactions.