Excellent
Based on 572 reviews
Horizon Trust4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Michelle H.
Myra was very helpful. I had a lot of questions. She gave me the info I needed. She was polite and friendly.
Reply from Horizon TrustSep 2, 2026
Thank you for the great review! We’re so glad Myra took the time to answer all your questions and get you the information you needed. We’ll be sure to share your kind words with her. Thank you for choosing Horizon Trust!
Antonette D.
Ms Dana was very professional and able to answer all my questions in a way that was easy to understand.
Reply from Horizon TrustSep 2, 2026
Thank you for the great review! We’re so glad Dana was able to answer all your questions clearly and make everything easy to understand. We’ll be sure to share your kind words with her. Thank you for choosing Horizon Trust!
Terry B.
My experience with Mira today was exceptional. She was pleasant, patient and very helpful. She never expressed any frustration as she walked me through the process of completing the Bill Pay Request Form. This was my first time completing the form and her expertise made it a positive experience. Thank you!
Reply from Horizon TrustSep 2, 2026
Thank you for the wonderful review! We’re so glad Mira was able to patiently walk you through the Bill Pay Request Form and make your first experience completing it a positive one. We’ll be sure to share your kind words with her. Thank you for trusting Horizon Trust!
shashank K.
I had a complex situation with Horizon Trust and initially felt a bit frustrated as my inquiries took some time to get a response. Once Mira stepped in, though, she completely turned things around. She took the initiative to get on a call with me and efficiently sorted out the entire issue. I really want to express my appreciation for Mira, her dedication and prompt help in resolving this complex situation were outstanding. Thank you, Mira!
Reply from Horizon TrustSep 2, 2026
Thank you for sharing your experience with us. We’re sorry the initial response took longer than it should have, but we’re so glad Mira stepped in and was able to turn the experience around. Her initiative, follow-through, and commitment to finding a resolution are exactly what we want our clients to experience. We’ll be sure to share your recognition with her. Thank you for your patience and for giving us the opportunity to make things right!
Larry T.
She was very helpful in dealing with an old man who is not good with computers and documents. Thank you so very much.
Reply from Horizon TrustSep 2, 2026
Thank you so much for the kind review! We’re glad our team was able to provide the patience and guidance you needed to make the process easier. That’s exactly what we’re here for! We truly appreciate you choosing Horizon Trust.
jason R.
Mira was very patient and very helpful. She did an excellent job.
Reply from Horizon TrustSep 2, 2026
Thank you for the great review! We’re so glad Mira provided the patience and support you needed and did an excellent job helping you. We’ll be sure to share your kind words with her. Thank you for choosing Horizon Trust!
Steve C.
"EL" was wonderful! She deserves 6 stars and a raise! El was very patient and answered all my questions. El made the transtion / rollover easy and helped reduce the confusion with all the forms and choices.
Reply from Horizon TrustSep 2, 2026
Six stars for El—we love to hear it! Thank you for the wonderful review. We’re so glad she was able to make your rollover easier, answer all your questions, and take some of the confusion out of the forms and options. We’ll definitely make sure El sees this one (including the raise request!). Thank you for choosing Horizon Trust!
Vicky T.
El was super helpful and walked me through what I needed. Easy peasey!
