Hotspot ShieldReviews of hotspotshield.com

Reply from Hotspot ShieldAug 20, 2026

Hi, Thank you for sharing your feedback. We’re sorry that the VPN experience has not met your expectations, especially regarding the manual router configuration and connection time. We understand that the discontinuation of manual router configuration may not be ideal for your setup. This change was part of our infrastructure optimization to improve performance through our faster and more reliable Hydra protocol and 10G servers. We also understand your concern about the long connection time and would be happy to look into this and help you with any available options. We’ve checked our system but couldn’t find any previous contact from you regarding these issues. If you reach out to us directly, we’ll be glad to review your case and assist you further. You can contact us at [email protected] or chat with us at https://www.hotspotshield.com/chat Thank you again for sharing your experience. We appreciate the opportunity to help.

Reply from Hotspot ShieldAug 11, 2026

Hi Nicholas, Thank you for sharing your feedback. We’re sorry for the inconvenience caused by the discontinuation of router support. This change was part of our infrastructure optimization efforts, allowing us to focus on delivering improved performance through our faster and more reliable Hydra protocol and 10G servers. We understand that this change may impact some users, and we truly appreciate you taking the time to share your experience. Your feedback is valuable to us and will be taken into consideration as we continue to evaluate future improvements and enhancements. We’ve also reached out to you via email and would be happy to assist further if needed. Thank you again for your feedback and for being a valued customer.

Reply from Hotspot ShieldFeb 27, 2026

Merci d'avoir pris le temps de nous faire part de vos commentaires détaillés. Nous sommes désolés d'apprendre que votre expérience en mode gratuit n'a pas été à la hauteur de vos attentes. La sécurité et la confidentialité des utilisateurs sont primordiales pour nous. Nos systèmes, notamment la fonction d'arrêt d'urgence, sont conçus pour empêcher les fuites de trafic et protéger votre adresse IP en cas de déconnexion. Nous n'avons actuellement aucune indication de fuite, mais nous prenons ce genre de problème très au sérieux. Nous avons examiné nos archives et n'avons trouvé aucune trace de vos échanges précédents concernant ce problème. Afin de mener une enquête approfondie, nous vous invitons à contacter notre équipe d'assistance à l'adresse [email protected] et à nous fournir des informations supplémentaires sur ce qui s'est passé, notamment votre appareil, la version de l'application et comment vous avez constaté que votre adresse IP était exposée. Nous nous engageons à fournir un service sécurisé et fiable et serions ravis d'examiner ce problème plus en détail.

Reply from Hotspot ShieldFeb 11, 2026

Hi , Thank you for sharing your feedback. We are sorry for the inconvenience caused by Linux support being discontinued. This change was part of our infrastructure optimization to improve performance with our faster and more reliable Hydra protocol and 10G servers. We understand the confusion caused by Linux still appearing on our website, and we want to assure you that the information has now been updated to reflect our current supported platforms accurately. We’ve checked our system and couldn’t find any previous contact from you about this issue. If you reach out to us directly, we’ll be glad to review your case carefully and help you with the available compatible options. Thank you again for taking the time to share your experience.