Zac H.
If I could I'd rate them a ZERO…
If I could rate this company ZERO stars, I would! From the beginning they are nothing but liars. The salesman I talked to "John" way underquoted my move even though I gave him a detailed list of items. I even had measurements of things and he insisted he didn't need them because they had the best quoting software in the business and it was very accurate. He pressured me into agreeing with the quote and putting down a over $1300 deposit so I "wouldn't lose my spot on the schedule". I found a bigger place than I thought and was able to keep my bedroom furniture (bed, 2 nightstands, TV cabinet) which caused an additional deposit of over $400. They moved my pickup date several times and when they did show up they were late. They also subcontract everything! "John" said they had their own trucks and movers but the movers showed up in a blank truck and the movers all had different companies on their hoodies. The price doubled once the lead mover looked at my inventory, he said they quoted me for a small studio apartment when I told "John" I was in a 1bd/1br apartment. The lead mover said I used double the amount quoted in the truck. One of the movers asked to use my bathroom, no problem except he left feces in the toilet. Before they left we went over where I was moving to and we google mapped the location and the lead mover said he didn't think a 53' truck would fit as there was a rotary and narrow streets with tight turns. He said when they called me to setup the payment for the pickup portion to let them know they would need to use a smaller truck for the delivery. I asked will that cost more money and he said no, it was already documented and he would tell them as well and in fact it was illegal for them to charge me more. This was a LIE! I ended up having to pay an over $800 shuttle fee for the delivery. Finally my stuff was loaded and on it's way and when I finally did get a call from the company a week later they said I never paid for the pickup portion and I told them I was told they would contact me. "Carole A." said that's not how they did things and per the contract I signed it said I had to contact them to setup a wire transfer....I found that line buried in the small print later. I wired the money as requested but surprise surprise the company it went to wasn't Howard's Vanline in New Jersey, it was Moving Services Group in Cheyenne, Wyoming. When the delivery driver contacted me after 5:00pm via text on a Thursday night he said they would be here Saturday between 8-10 and to make sure where I was moving to could accomodate a 75' truck and he sent me a photo. He said they never told him I would need a smaller truck...so yet another LIE! I told him they would need a smaller truck and he said the company would charge me a shuttle fee of over $800. He also informed me that payment at pickup had to be in cash or Post Office Money Orders. He said the total due was over $4500, of course it's not his fault my bank had daily limits on money orders but waiting that late and expecting someone to have thousands of dollars available in one of those two formats that close to the delivery day seems unrealistic to me, I had the money but they wouldn't accept a wire transfer or anything else. Especially since they never told me a target delivery date. Luckily I was able to get a Western Union at a sent to me in cash to cover the bill. They managed to damage my coffee table, break the legs off my living room TV stand, break one of my table lamps, and break one of my bookcases as well as some items in the boxes. They treated the boxes like trash, nearly every one was crushed, damaged or ripped. This company is full of scam artists, from the lies they tell you to getting bounced around the country on phone calls and wire transfers. If you're considering using them DON'T....Run....Run Fast!