howardsvanline.comReviews of howardsvanline.com

I reached out to Howard Van Lines simply to request a moving quote, and the experience quickly became one of the most unprofessional interactions I have ever had with any company. After I decided not to proceed with their services, the representative I was communicating with began sending me a series of rude, insulting, and completely inappropriate text messages from a personal phone number. His tone escalated from unprofessional to openly hostile, including name-calling and taunting language such as “I’m waiting silly girl” after I stopped responding. I have screenshots of every message, and the behavior is far beyond acceptable for a legitimate business. No customer should ever be harassed simply for declining a quote. This interaction shows: Zero professionalism Zero customer service skills Zero respect for boundaries A concerning lack of emotional control from the representative If this is how they respond to a simple inquiry, I cannot imagine trusting them with my belongings — or my personal information. I will be filing a report with the Better Business Bureau and any other consumer protection platforms to ensure others are aware of this experience. I strongly encourage anyone considering Howard Van Lines to proceed cautiously and keep all communication documented.

Salesman Greg promised us not to worry about the language in the contract because they are a good company and wouldn't keep our money if we couldn't make the move. Just sign Greg said and ACH the deposit, but you'll get it back if you can't make the move. All lies, that the deceptive company won't back. They are keeping a $1,609 deposit when we notified them about 12 hours after making the deal that we couldn't move forward. They just keep offering us 12 months to use that money and say they have no ability to return the money (of course they don't, as this is how they pay their people to lie). We can'tuse this credit, as we have no need to move, but instead need to take care of our elderly parent and this money is gone.

We were contacted by a salesman named Greg from “Howards Van Line” about our move from Boulder to Los Angeles. He promised us exclusive use of an empty truck returning to California for a flat rate of $6,624, saying things like “you’ll have the whole truck” and “we can name your price.” That’s the only reason we agreed to book — it was presented as a guaranteed, all-inclusive rate. Two weeks later, another representative named Cody called for a “QA” review and suddenly claimed several items were missing from the original inventory. When I reminded him of the flat-rate agreement, he said the company doesn’t offer that kind of pricing and never has, and that Greg had been fired for poor business practices. The new “estimate” jumped from $6,624 to over $9,000, a 50% increase. We were told that unless we immediately paid another deposit of $1,704, we would lose our truck spot and forfeit the $2,900 we’d already paid. This was a textbook bait-and-switch — promising one thing, then pressuring for more money once you’re financially committed. When we asked them to either honor the original agreement or issue a refund, they stopped responding. The next day, multiple reps called us, trying to get us to “confirm we were canceling” — which we repeatedly said we were not. They then cancelled our move and kept the money. Since then, we’ve found dozens of identical complaints from other customers describing the same pattern — fake low quotes, surprise increases, and unresponsive customer service. It’s also clear this company has changed names multiple times (e.g. “Howard’s Van Line,” “Howards Van Line,” “America’s Moving Company”) to hide negative reviews and impersonate legitimate movers with similar names. This company is not trustworthy. Do not book with them unless you’re prepared to lose your deposit or pay far more than the original quote.

I scheduled a move on 10/19/25 for move date of 11/5 25 and gave a $1742 deposit. I cancelled on 10/22/25 as my move destination was no longer available. And was told no refund. These people are thieves.

My stuff was picked up with one truck and delivered in two different trucks and I'm missing half of it and paid twice for what I needed to. I could go on and on but this is already given me such a headache for the last 2 days of having to deal with a company and that won't communicate with me at all anymore. I've had to now hire a lawyer just to see where I can go from here I'm so distraught. I paid for my things for years because they were precious to me and now they're all gone because of one company. Who hires a company knowing they're going to pick it up in one truck deliver it to somewhere else and then 5 days later bringing you half of your stuff. The lady was very rude and unprofessional. The unloaders were so careless and expected me to give them $550 cash for their time they say it was because I had to have my stuff in two trucks but I said why did you take it out of the one truck that it started in. Good luck I wish I would have looked at these reviews before I hired this company they're all waiting and willing to help you but once they get their money you're no longer of interest to them. Did I tell you that they got me for over 7 Grand. I want to give them less than one star is there a negative star I'm done.

I don’t know why the company name on this page changed to Americas Family & Moving, but their website is still Howards Vanline. Read all the reviews below and you will find the response from them with THEIR actual phone number. Hope nobody falls into their trap.. Talked with Cody from the quality assurance team to verify the inventory and I had more stuff but was not going to take all of my stuff. But instead he added additional items on top of the items I am not going to take with me and gave me a new estimate that was almost double the initial estimate. I asked to remove the items that I won’t take but he insisted to take them iff the list and added bigger boxes instead of small boxes which requires larger cu.ft. He made sure that it could be adjusted by the movers when they come to see the items physically. But after talking with the CSR regarding the move date, it is a locked price and cannot be adjusted. I feel like I was abused that they took advantage over me as this was my first interstate move. It seems like they don’t communicate with each other on what the previous person told me to assure me things will work out great until I pay for the deposit. Then when it goes to the next person, things that we discussed disappear. I tried to reach out to previous people to make sure if our conversation was still valid because the information I got later was totally different, but neither the sales rep nor quality assurance team answers the phone and let me felt left out while they even said they will do their best to help me with my move. Also realized that when the sales rep reached out with the good review (4.7) from trustpilot that is no longer existing. Very misleading. The movers they hired told me that they are the carrier and Howard’s Vanline is a broker. And my stuff is even not in the storage unit in the state I am moving to but at the pick up state like I was told when they tried to get me. Another lie. Now they are telling me that they have 30 days to have my stuff delivered to the new place.😂😂😂

Howard’s van line is really good at selling you a service they have no intention of honoring. I got the sales pitch that they would take care of everything and an “estimate” of what the price would be based on the information I provided them of the space I was in and items I had. When they showed up to pick everything up, the guy looked at everything and immediately said it was way more (apparently 3x more) than my contract stipulated. This was news to me since I had already verbally and in writing given them an accurate list of items prior to their arrival. After calling a company supervisor to try and get some explanation, I was told I could either let them take what I paid for (which was off from start due to a lack of calculation on their end) or I could pay the additional cost to take it all. The quote was double what was agreed upon. They also told me that my $900 + deposit was non refundable. So basically they had backed me into a corner. I told them to take the amount we had agreed upon because I was not about to pay the ridiculous amount they were trying to pressure me into. The movers failed to use reasonable packing practices, resulting in a large amount of wasted air space and an inaccurate volume assessment. They just randomly threw stuff in the truck and I was supposed to just take his word for it that they loaded what I paid for. Oh and they also banged walls and got grease on my door and walls. I hope you will seriously look at these reviews before you accept a contract from this company. Save yourself the headache 🤕

I appear to be one of the scammed. 1700.00. Gone. Even better I am now out of a place to live. I have to leave everything. Pack my work things into the car. I am trying to call Howard’s and cannot get through. I did not see these reviews until too late. Being homeless and jobless at the age of 70. Perhaps this will get a response. I have no more time.