Bad
Based on 257 reviews
Hub Group, Inc.1.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you need assistance with an order, please email us at [email protected] Group creates innovative, end-to-end supply chain solutions tailored to your unique business needs. From activating comprehensive technology for added visibility and efficiency, to leveraging strong third-party relationships and the industry’s second-largest private intermodal fleet, we provide access to the right support and the right end-to-end supply chain solutions, at the right time. We work with you to personalize our offerings to meet your needs. And with a single point of contact, a robust lineup of tech-enabled assets and strong third-party relationships, you’ll be on the receiving end of innovative, new ideas that drive long-term potential. Transportation SolutionsOur robust suite of transportation solutions delivers greater efficiency to your organization’s supply chain. IntermodalTruck BrokerageAsset TruckingDedicated TruckingTabsIntermodalWith over 50 years of time-tested expertise and in-depth data, Hub Group provides flexible, reliable intermodal transportation services across North America. Thousands of experienced professionals serve and support our asset-based intermodal program, fine-tuning our services to meet your unique transportation needs.
Hub Group, Inc. (hubgroup.com) has 257 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
257 approved reviews, newest moderated first
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The service was very helpful.
Reply from Hub Group, Inc.Oct 12, 2026
Angie - Thank you for your 5-star review! We’re happy to hear you found our service helpful. We appreciate you taking the time to share your feedback and thank you for choosing Hub Group Final Mile! Hub Group Final Mile Customer Service
Samantha T.
EDITED ON October 12, 2026 They have YET AGAIN cancelled one of my fully scheduled pickups this time for today. I called in since they NEVER called me back despite being promised a phone call and they said it is no longer scheduled and I need to schedule ANOTHER appointment. I did reach out to the email you've commented her to reach out to and they told me they could not "reach the local scheduler"...if your "special" team can't reach the scheduler...perhaps you need a new scheduler or a new team. This is unacceptable. Please refund me and please pick up these items. On September 28, 2026, I processed a return through Home depot which went through Hub Group to return 4 doors. The return was confirmed the first time on September 28 to be picked up by Hub Group on October 1, 2026. No one came to picked up. I waited a day and contacted customer service on Oct 2 requesting a pickup. They promised a callback but have not responded or honored the 48-hour call back guarantee. I then scheduled another pickup after another phone call. This time Hub Group assured me it would be picked up 10/7/2026. The next day after it was not picked up I called again. They told me I’d receive a call back in 48 hours. I have not. My desired resolution is a full refund of and the item to be picked up immediately from my front step where it has been sitting for two weeks. I spoke with Home Depot and tried to get an advanced refund since this item is somehow still not picked up by your team. They said they cannot do that and scheduled another pickup with you on 10/12. There will be rains before that and I cannot lift this item into shelter. Please pickup today and advance refund. This is unacceptable.
Reply from Hub Group, Inc.Oct 12, 2026
Hi Samantha, we sincerely apologize for the repeated missed pickups and the lack of follow-up after you were promised callbacks. This is not the level of service we expect to provide, and we understand your frustration, especially with your doors left outside and rain in the forecast. We’d like the opportunity to help resolve this situation as quickly as possible. Please email us at [email protected] with your order details so our team can review the situation and work toward a resolution. Thank you for bringing this to our attention, and again, we apologize for the inconvenience and frustration this has caused. Hub Group Final Mile Customer Service
Denise M.
I never received an estimated time of arrival, and when I called, all I got was some BS AI crap. Shame on Nectar for using them. Shame on me for believing Nectar was a reputable company that would have my$ 2500. product delivered when they say they would. I ended up canceling my order and now have my credit card company issue a claim. We'll see what happens. Updates to follow!
Reply from Hub Group, Inc.Oct 9, 2026
Hi Denise, We’re sorry to hear about your experience and understand how frustrating it is to be waiting for a delivery without a clear estimated arrival time. We also apologize that your experience when contacting us did not meet your expectations. We’d appreciate the opportunity to look into what happened and better understand where we fell short. Please contact us at [email protected] with your delivery details so our team can investigate. Hub Group Final Mile Customer Experience Team
Di
They have had my mattress for over a week, have never called me to set up delivery, then put some arbitrary delivery date of December 31 on my order- even though they have never spoken to me. Nectar has tried to contact them and has had no luck. We will see if they contact me within 48 hours like there bot says.
Reply from Hub Group, Inc.Oct 8, 2026
Hi Di, We’re sorry to hear about your experience and understand how frustrating it is to be waiting for your mattress without receiving a call to schedule the delivery. We’d like the opportunity to look into this and understand what happened. Unfortunately, we’re unable to identify your order from the information provided in this review. Please email us your order number at [email protected] Thank you for bringing this to our attention. Hub Group Final Mile Customer Service
Eleanor C.
The two gentlemen that delivered our packages were prompt, friendly and thoughtful. I couldn’t have asked for a better delivery experience. Delivery # 51025991. Thank you! Eleanor C
Reply from Hub Group, Inc.Oct 7, 2026
Thank you, Eleanor, for the fantastic 5-star review! We’re thrilled to hear that your delivery was prompt, friendly, and thoughtful. We truly appreciate you taking the time to recognize our delivery team and share your experience. We’ll be sure to pass along your kind words to the two gentlemen who delivered your packages. Hub Group Final Mile Customer Service
james
Not enough people sent to make delivery initially and boxes were damaged. Order cancelled and to be picked up today at 11:00 pm and I fear that only one person will be sent and then cannot manage the two boxes. Storage shed delivered (2 large boxes) driver damaged boxes with lift, two people needed. Pickup at 11:00 pm fear same labor shortage
Reply from Hub Group, Inc.Oct 7, 2026
James - We’re sorry to hear about the damage to your delivery and understand your concern about having the appropriate number of people available for the pickup. We’d like to look into what happened and make sure your concerns are addressed—please contact us at [email protected] with your order information so we can investigate and follow up with you directly. Hub Group Final Mile Customer Service
Camila H.
If I could give this place no stars, I would. The fact that they work with Home Depot and they lie about how the pickup delivery works is ridiculous. Home Depot should fire these people. Whoever's name is Alie did not help at all. I had something at my house that needed to be picked up, and she was no help.
Reply from Hub Group, Inc.Oct 7, 2026
Camila - We’re sorry to hear that you were frustrated with your pickup experience. We take concerns about communication and service seriously and would appreciate the opportunity to look into what happened; please contact us at [email protected] with your order information so we can investigate and follow up with you directly. Hub Group Final Mile Customer Service
ERIN
The driver was curteous and professional. He listened to me when I told him where the best place to unload was and he was helpful, I can't say enough about how good the experience was. when you move everything goes wrong. Not in this case it was perfect.
Reply from Hub Group, Inc.Oct 7, 2026
Thank you, Erin, for the wonderful review! We’re thrilled to hear that your delivery went so smoothly and that our driver was courteous, professional, and willing to listen and help. Moving can be stressful enough, so it’s great to know our team helped make your experience a perfect one! If you need assistance in the future, please email us at [email protected] Hub Group Final Mile Customer Service
