Bad
Based on 152 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hydro Flask makes double wall vacuum insulated stainless steel water bottles backed by a lifetime warranty.
Hydro Flask (hydroflask.com) has 152 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
152 approved reviews, newest moderated first
Kiara3802
Great service! I ordered a 24oz hydro flask to surprise my cousin and it shipped right before her birthday! It took 7 days to ship and it kept informing me through text where it was and what time it was gonna arrive. Definitely worth it if you want to surprise someone!
Al T.
I ordered a Hydro Flask in November and it said 8 to 15 days shipping. We have not received it yet or a explanation why it not here. I can’t even find a phone number or even a live chat with them. I would not recommend anyone to order anything from this company.
Richard G.
I really want to differentiate from the product which until it’s insulating failed (after 10 months) was really good and the appalling customer service. When I say appalling, I really mean the worse customer experience that I have ever had - to the extent that it makes RyanAir look good!. Even though my product is in warranty and despite 7 telephone calls, 6 emails and numerous attempts to use their online system for contacting them, I have now given up. The cost of the bottle v the amount of time I have had to put in to trying to resolve what should have been really straightforward just isn’t worth it! So... if you are lucky enough to get a flask that doesn’t fail, they are great. If for any reason you have a problem you will just need to reconcile yourself to absolutely no customer service, support or recourse. What a shame!
Brenna T.
I am thoroughly impressed with this company. They make good on their warranty. The process of getting a Hydro Flask replacement was quick and very easy. The woman I talked to was friendly and extremely helpful. Thank you, Hydro Flask! You will always have my business!
Line Tang F.
We have bought a drinking bottle for our son. Unfortunately it is already leaky with the result of his schoolbooks now are wet. We bought the yellow kids bottle wide mouth straw lid at a very expensive price at a vacation resort only three Weeks ago. Therefore we can not go back and change it at the store. The problem is, that the little rubber Cork is missing under the straw. I hope that the ltlle plastic thing didnt end Up ind my sons stomach. Had not idea that it could fall out. Therefore very bad design on the straw lids!! Have complained at the european website - havent heard back yet! :(
Darlene C.
I ordered two hydroflasks for gifts and spent the 21.00 to have the order expedited. They did not come, no email, no customer service. When I called the representative didn't care at all, too bad so sad attitude. Said she had to cancel my whole order because one of the bottles was out of stock. Offered me 25% off my next order, but the flasks were off the website anyway. I would never order from the company again. Horrible service.
Brenda S.
Very disappointed.....I bought the 12 oz wide mouth for soups and I’ve used it twice and both times my food was luke warm. I even let it set with hot water in it before putting the soup in. Had I not done that it would have probably been room temp. For what they cost I will be taking it back.
eMILY
My daughter wanted a hrydroflask, i ordered one for her i ordered the 32 oz white one. It came dented and it was bue. I emailed Tammy the owner and she said she needed an order number, I had lost my order number. I emailed her again no reply as of now.
