Great
Based on 463 reviews
IdentityIQ4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 94 reviews with 1 star · Clear filters
Jason B.
Horrible place notice all thier responses are the same total scam my lawyer is gonna call them now. Be aware total scam total bs
Reply from IdentityIQDec 15, 2022
Thank you for your review. We apologize for your experience. Please give our Customer Support Team a call, so we can make it right.
Respectable Business O.
Horrible customer service! Would not recommend for any service of any kind. For IdentityIQ shame on you for the way you treat people. You would not treat your family or employees with slow and unresponsive service! Run away! Their 4 or 5 cancellation pitches are ridiculous! It is ear drum abuse! They are bullies and force you to listen to all their pitches because it serves them not you the consumer! Its all about them!
Reply from IdentityIQDec 8, 2022
Thank you for your review. We apologize for your experience. Please give our Customer Support Team a call, so we can make it right.
Luxury Lotus S.
Around 11/26/22 I was charged $21.99 however, when I logged in 12/5/22. I only have access to the free account. I called and it was just a waste of time! I cancelled and they said I still can’t get a refund even thought they charged my credit card and did not render the service. Worse experience ever! Would not recommend.
Reply from IdentityIQDec 6, 2022
Thank you for your review. We apologize for your experience. Please give our Customer Support Team a call, so we can make it right.
Nope
One star because can’t put zero. You pay $1 for credit check then get charged monthly membership that you don’t approve and call number in email because link on website doesn’t work they tell you it’s canceled and keep charging. Rude argumentative people on phone that try and belittle you. Don’t use this company with your bank account.
Reply from IdentityIQNov 11, 2022
We apologize for your experience. When members sign up for a plan, it is activated upon sign-up. We do have third-party partners who offer our services. However, these partners are required to be transparent about our memberships. If a third-party partner is not transparent when offering our services, that is a violation of our partner agreement. Our customer service phone number is 877-875-4347. Please give us a call, so we can make it right.
Jakki M.
They only give you a phone number to use to contact them, then the phone number goes to a full mailbox that you cannot leave messages on. They make it so you can't even cancel your membership. They are charging me 34.99 monthly and I do not want this service!
Reply from IdentityIQNov 7, 2022
Thank you for your review, Jakki. We apologize that you weren't able to reach us when you called. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give us a call at (877) 875-4347 so we can further assist.
Kevin G.
This company is horrible! I signed up for a free trail and didn’t cancel I time. So, they charged my card. When I called for refund they said they don’t give refunds but they will cancel the account. Understandable. Fast forward to next month. They charged my account again after I already called to cancel the account. They told me I had to call back to cancel the account because they didn’t have an automatic system to cancel. I told her “I called to cancel the account, why would I call back a second time to cancel the account again?” All she could say is well we don’t do refunds and there’s not we can do.
Reply from IdentityIQOct 28, 2022
Thank you for your review. We apologize for your experience. If you called to cancel previously, we will have record of that call log. Please contact our Customer Support Team so we can make it right.
Stephanie G.
I never gave consent for a subscription. The only way I even knew about IdentityIQ was from my bank statement, where they had automatically withdrew money. (Last time I checked, that's called stealing) I Googled IdentityIQ and tried to see if in fact I had an account with them. Sure enough, I could not sign in because my account did not exist. Mysteriously, I paying for one anyway. I called the customer help line and demanded to cancel and be refunded. The agent was slimy enough to try to talk me into keeping my "subscription." WHY on Earth would I want to keep a subscription that I not only did not authorize, but had no access to? That is a slimy, crooked business practice. The agent said that I was unable to receive a refund for the prior charges incurred but canceled my "account" after asking multiple times if I was sure. I took all of my restraint to be civil to the agent and tell her that I had never been more sure in my life.
Reply from IdentityIQOct 25, 2022
Hi Stephanie, we apologize for your experience. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party.
copy C.
Their credit report is extremely inaccurate - credit score is off by 10-15 points compared to actual bureau's record - for 20 bucks a month cant they do better?? really is a waste of month and time.
