Great
Based on 463 reviews
IdentityIQ4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
Anthony F.
Eddies Customer service skills are great he throughly explained to me my concerns and im satisfied
Reply from IdentityIQOct 22, 2026
Thanks for the kind words and for taking the time to share your experience, Anthony! We’re glad we were able to explain everything clearly and that you walked away satisfied. We look forward to supporting you again!
Landon T.
She was professional and patient and willing to tell me more about other services and products.
Reply from IdentityIQOct 22, 2026
Thank you for the kind words, Landon! We’re glad you found your conversation with our team clear and comfortable, and we appreciate you taking the time to share it. We’re always happy to walk you through our full range of options when it helps.
Joanne W.
Very knowledgeable in answering my questions
Reply from IdentityIQOct 22, 2026
Thank you for sharing your experience with our Customer Care Center, Joanna! We're glad to hear we were able to assist.
Cyndi C.
I’ve had to call a couple of times with general questions about my new subscription and they were glad to help. They were knowledgeable and even suggested add Ons that I very much needed at a reasonable price. I couldn’t be more pleased and grateful for this service that I’ve needed for such a long time. Thank you ‼️
Reply from IdentityIQOct 13, 2026
Thank you so much for taking the time to share this feedback, Cyndi! We're thrilled that our team was able to answer your questions about your subscription and help you find the add-ons that truly fit your needs. We truly appreciate your trust and look forward to continuing to support your financial goals.
Cheryl W.
She assured that issue could be resolved and that she would help ever step of the way. She was very pleasant to work with
Reply from IdentityIQOct 9, 2026
Thank you for this kind review, Cheryl! We're so glad we could help! We're proud that our Customer Care Center was able to guide you through each step and resolve your issue.
Tiara S.
Excellent customer service overall .
Reply from IdentityIQOct 9, 2026
Thank you for sharing your experience with our Customer Care Center, Tiara! We're always happy to help.
Rw J.
Shaunda was great and knowledgeable and help me through the process of getting to my login information.
Reply from IdentityIQOct 2, 2026
Thank you for sharing your experience with our Customer Care Center, Rw! We're so happy to hear that we were able to solve your issue.
Nathan D.
My Rep was very helpful and pleasant during our call it was a pleasure having her assist me today and offering me a upgrade to my plan for extra protection
Reply from IdentityIQOct 2, 2026
Thank you for sharing your experience with our Customer Care Center, Nathan! We're delighted our representative was able to assist you and that the upgrade is providing the extra protection you need. We appreciate your business and look forward to serving you.
