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IdentityIQ Reviews | Read Customer Reviews of identityiq.com

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IdentityIQ

IdentityIQReviews of identityiq.com

Internet & Software

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4.1

Great

Based on 463 reviews

IdentityIQ4.1

Reviews463 About Contact

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Rating breakdown

5 star75%
4 star2%
3 star1%
2 star1%
1 star20%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About IdentityIQ

IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.

IdentityIQ (identityiq.com) has 463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.

Also known as: identityiq.com
Website: identityiq.com
Category: Internet & Software
Listed on Folks Told: 2026

Contact & location

(877) 875-4347
identityiq.com

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 97% of reviews.
Most recent review: October 2026.

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IdentityIQ reviews

Showing 348 reviews with 5 stars · Clear filters

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Marilyn
Jul 15, 2023
Christian Cruz did an AWESOME job…
Christian Cruz did an AWESOME job assisting me and leading me in the right direction! He was very helpful and courteous even though I was very frustrated with the fraudulent activity that was going on with my social security number. I’m very ecstatic that he guided me right!!!
Reply from IdentityIQJul 17, 2023
Thank you for your review, Marilyn! We are thrilled to hear about your 5-star experience with Christian! We are happy to hear he was helpful in assisting with your account.
Report
N S.
Jul 15, 2023
Melissa was excellently and beyond…
Melissa was excellently and beyond considerate concerning my situation.
Reply from IdentityIQJul 17, 2023
Thank you for your kind review! We're delighted to hear that Mellissa provided you with such amazing service!
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tonisha A.
Jul 13, 2023
the agent was so well spoken and great…
the agent was so well spoken and great she helped me with my questions
Reply from IdentityIQJul 13, 2023
Thank you so much for your kind words, Tonisha! We strive to provide excellent service and are thrilled to hear that our agent was able to assist you effectively with your questions.
Report
Amie C.
Jul 13, 2023
Maria took her time listening to me and…
Maria took her time listening to me and answering questions. And she walked me thru the steps to change info,answered important questions and was very helpful and courteous to me.
Reply from IdentityIQJul 13, 2023
Thank you for your wonderful review highlighting Maria, Amie! We are thrilled to hear she provided you with exceptional support, and walked you through some benefits included in your plan.
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Jeffrey B.
Jul 13, 2023
Alexis was very persuasive
Alexis was very persuasive. I initially was going to cancel my account but she convinced me to keep it. In light of the benefits, I believe I made the right decision.
Reply from IdentityIQJul 13, 2023
Thank you for your review, Jeffery! We are happy to hear about your positive experience with Alexis, and your decision to keep your identity protection benefits active! We are happy to be able to continue protecting your identity.
Report
Vincent S.
Jul 12, 2023
Deja was patient with me and still…
Deja was patient with me and still managed to customize my account in a way that made me happy.
Reply from IdentityIQJul 12, 2023
Thank you for your kind words, Vincent! We're thrilled to hear that your call with Deja resulted in a 5-star experience for you.
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Consumer
Jul 12, 2023
Outstanding
Eddie listened. Eddie advised me of steps. He never once got disgruntled. Very knowledgeable and resourceful. He kept it very professional. He is the example of what customer service looks like. I hope that you see that he is an asset. May you give him bonuses, raises and put him in a position of growth. Continue to show the world your excellent skills.
Reply from IdentityIQJul 12, 2023
Thank you so much for your kind review! We greatly appreciate your feedback and are thrilled to hear that Eddie provided outstanding customer service. We will definitely recognize his exceptional service.
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Torrey J.
Jul 9, 2023
TOP NOTCH!
Hector took his time to make sure all my questions and concern were answered and handle. He paid attention to dial in what was wrong. What we needed to check and confirm on my account. Top Notch service from Hector!
Reply from IdentityIQJul 10, 2023
Thank you for your review, Torrey! We greatly appreciate your kind words and are delighted to hear that Hector provided you with top-notch service by addressing all your questions and concerns and ensuring your account was thoroughly checked and confirmed.
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